Customer Service Representative

Job Overview

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm and organizational skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your communication and administrative skills while making a meaningful impact on our customers’ experience.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in person using multi-line phone systems and professional phone etiquette.
• Provide timely, accurate information about products, services, and account details through clear client communication.
• Manage front desk operations, including greeting visitors, handling incoming calls, and directing clients to appropriate departments.
• Utilize office management tools such as Microsoft Office Suite (Word, Excel, Outlook) and productivity software to document interactions, update spreadsheets, and maintain organized records.
• Perform data entry tasks with high accuracy using spreadsheets and other data management systems like QuickBooks for invoicing or client tracking.
• Assist with clerical duties such as filing, proofreading documents, calendar management, and scheduling appointments or meetings.
• Support administrative tasks including filing documents, organizing office supplies, and maintaining a tidy workspace to promote efficiency.

Experience

• Prior experience in customer service, logistics or front desk roles is highly preferred.
• Demonstrated proficiency in computer literacy with strong skills in Microsoft Office applications (Word, Excel, Outlook) and familiarity with productivity software.
• Experience handling multi-line phone systems and managing client communication via phone or email.
• Bilingual abilities are a plus to serve a diverse client base effectively.
• Strong organizational skills with the ability to prioritize tasks efficiently while managing multiple responsibilities simultaneously.
• Previous office management or administrative experience that includes data entry, filing, calendar management, or clerical support is highly advantageous.

Join us to be part of a vibrant team where your proactive approach and excellent communication skills will shine! We value dedication and enthusiasm in our employees as we work together to deliver outstanding customer support every day.

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $22