What are the responsibilities and job description for the Product Support Engineer - External position at UiPath?
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
As a Product Support Engineer you will be responsible for UiPath software support in pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.
This position is hybrid with requirements to work in office Monday and Tuesday out of our Dallas location.
This Is What You’ll Do At UiPath
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
As a Product Support Engineer you will be responsible for UiPath software support in pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.
This position is hybrid with requirements to work in office Monday and Tuesday out of our Dallas location.
This Is What You’ll Do At UiPath
- Function as escalation point of contact for UiPath software support in pre-sales and post-sales stages
- In charge of the overall product support for discrepancies/bugs/enhancements/customer education for our Robotic Process Automation software through standard channels such as email and ticketing tools
- Share customer feedback with the product team
- Provide mentorship and knowledge sharing with the L1 team
- Escalate bugs to Development and Product teams
- Flexibility to occasionally work during weekends/holidays
- Experience: 3-7 years in support
- Degree in Computer Science/IT with solid foundation of programming knowledge
- Excellent troubleshooting and debugging knowledge
- Good experience in programming with at least 1 year OOP or Scripting (.NET preferred)
- Exposure to any IDE like Visual Studio, Eclipse, Visual Code, etc
- Good understanding of multi-tier Web App Architecture
- Fluent written and spoken English is mandatory
- Exposure to APIs
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
