What are the responsibilities and job description for the Technical Support Technician - Full Time position at Uintah Basin Healthcare?
Job Title: IT Technical Support
Job Summary:
The Technical Support Specialist provides front-line technical assistance to clinicians, administrative staff, and patients. They are responsible for the installation, maintenance, and rapid troubleshooting of all endpoint hardware and software. This role provides Tier 1 and 2 support for all user accounts, hardware, and peripheral devices used by staff, focusing on speed & accuracy of resolution to minimize clinical downtime. Will participate in intermediate to complex improvement projects, providing technical support for project managers and other stakeholders. You will be a member of the Security Operations Center (SOC) asked to evaluate cyber threats, mitigate them, and participate in incident response.
Duties and Responsibilities:
- Deploy and maintain PCs, laptops, and specialized medical hardware using management & automation tools
- Ensure the uptime of peripherals such as printers, document scanners, and barcode readers used for various purposes, including medication administration.
- Configure and support secure clinical mobile devices (iPhones/tablets) using Mobile Device Management (MDM) software
- Use automated tools to push security updates and "Gold Images" to end-user devices.
- Ensure local installs of business & clinical software are correctly configured for optimal performance
- Assist with password resets, multi-factor authentication (MFA), and tap-and-go badge access for fast & secure logins.
- Manage the help desk queue, ensuring all issues are documented, prioritized, and resolved.
- Perform regular rounds to proactively fix issues before they are reported.
- Maintain a precise inventory of all hardware, including serial numbers, warranty status, and physical locations.
- Maintain endpoint hardening standards in line with HIPAA and NIST frameworks.
- Participate in SOC (Security Operations Center), resolving assigned vulnerabilities.
- Implement Least Privilege access using Role-Based Access Control for user accounts.
Professional Requirements:
- Ensures that appearance and personal conduct are professional at all times.
- Excellent attendance record.
- Wears appropriate clothing for job functions. Wears ID badge.
- Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
- Represents the organization positively and professionally in the community.
- Maintains patient confidentiality at all times.
- Complies with all organizational policies regarding ethical business practices.
- Arrives at work on time and ready to start the report. Manages time wisely throughout the shift and is prepared to leave work when the bedside report is complete.
- Demonstrates the Healing Model.
Regulatory Requirements:
- 0-3 years IT experience
- High School Diploma or equivalent. Strong problem-solving skills. Excellent customer service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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