What are the responsibilities and job description for the IMEC Resource Manager position at uic?
Position Summary
This position supports and facilitates the execution of internal and third party key functions and processes including those related to the allocation of internal and external resources, internal and external service and resource development, client services team and organizational support. Maintains high client satisfactionDevelops, maintains and oversees IMEC’s 3rd party resource process in its entirety with direction from_x000d_
Client Services Manager to include: researching, vetting/qualifying, sourcing new resources, data_x000d_
collection, reporting, information for sharing with IMEC team, onboarding of resources with IMEC_x000d_
expectations, follow-up on resource issues, monitoring performance and client satisfaction of resources,_x000d_
and conducting resource feedback sessions along with appropriate recognition
Monitors resource commitments and utilization for internal and external resources.
Coordinates with the Client Services Manager and assists in overall resource scheduling process to best_x000d_
utilize the IMEC team for optimal results.
Identifies and communicates professional development needs of IMEC team and 3rd party resources.
Acts as liaison between the Client Services Manager, 3rd party resources, HR Manager and IMEC team.
Provides leadership to build 3rd party resource relationships and processes which are critical to the_x000d_
success of the organization, and manages a variety of special projects for the Client Services Manager.
Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects_x000d_
to successful completion.
Work closely with other IMEC Leadership for internal services and 3rd party recognition and awards on_x000d_
an annual basis.
Support Client Service Manager and Client Services Team in updates to new services and existing service_x000d_
kits including powerpoint updates, presentation materials, handouts, whitepapers, training of internal_x000d_
staff, BOX organization, attendance at meetings as needed, etc.
Provides research support for projects as identified by the Client Services Manager, which may include_x000d_
review of project status, follow-up and documentation as needed.
Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Client Services_x000d_
Manager, including those of a sensitive or confidential nature, determining appropriate course of action,_x000d_
referral, or response.
Works closely with Leadership to improve internal processes and project management.
Perform other related duties and participate in special projects as assigned. Perform other related duties and participate in special projects as assigned.
This position supports and facilitates the execution of internal and third party key functions and processes including those related to the allocation of internal and external resources, internal and external service and resource development, client services team and organizational support. Maintains high client satisfaction
standards through communication with partners and client services team. The Resource Manager is responsible for recruitment, onboarding and strategic management of third party partner relationships across target verticals.
Duties & Responsibilities
