What are the responsibilities and job description for the UI Health - Healthcare Utilization Review Coordinator II (Patient Care Coordinator) position at UI Health?
Hiring Department: Continuum of Care
Location: Chicago, IL USA
Requisition ID: 1041933
FTE: 1
Work Schedule
Shift: Flex Days
# of Positions: 1
Posting Date: 07/07/2026
This position requires Illinois residency within 180 days of the hire date.
Salary: The previously determined range for this position was $40.50- $90.66. The final rate offered will be determined by the collective bargaining agreement, internal salary equity, candidate experience and qualifications, and budget constraints. It is not typical for an individual to be offered a rate at or near the top of the full range for a position.
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health
This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Position Summary
The Patient Care Coordinator (PCC) is accountable for coordinating and facilitating patient services across the various levels of the care continuum for a population of patients. The PCC assists patients and their families in navigating through the health care system based on individual and patient population needs. The PCC serves as a role model in promoting interdisciplinary collaboration, teamwork and service excellence.
Duties & Responsibilities
Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during the assessment. Promotes and coordinates optimum healthcare services, with cost effective solution
Implements care plan by facilitating authorizations/referrals as appropriate within the patients benefit structure or through extra-contractual arrangements in conjunction with care team
Reduce avoidable hospital admissions, readmissions and ER visits in conjunction with care team
Identify and communicate a self-management plan specifically developed to assist with the improvement of self-monitoring and symptom identification
Assesses patients’ healthcare needs and identifies community resources
Empower patients to identify changes in health status and recognize the need to notify their physician of changes
Collaborates with hospital staff, physicians, patients, family, insurance carrier, medical office staff, customers and facilities to assess the patient’s healthcare needs and assure appropriate safe, cost effective, timely and efficient services. Utilizes clinical and social work experts as needed to ensure delivery of comprehensive patient services
Facilitates daily communication with the interdisciplinary team to discuss plan of care and assist with expediting care across the continuum, including participating in daily huddles and communicating to the Care Team or PCP any patient issue that will enhance the office visit
Identifies service delivery problems and potential for effective care management intervention. Assists in identifying system problems and issues that impede (impeding) diagnostic or treatment progression to the appropriate administrative liaison. Collaborates with the interdisciplinary team when delays occur in consults, treatments, discharge planning, or procedures to facilitate timely, cost-effective delivery of patient services
Practices in accordance with applicable laws and standards, and ethical principles
Provides interventions including the following: meeting patients on site; post-discharge contact; conducts assessments of health risk, needs, and health literacy; conducting post-discharge follow-up contact, directly connecting patients to support services such as transportation to resolve barriers to access, and routinely communicating with other members of the interdisciplinary care team. Maintains professional license in active and current status. Maintains expertise through participation in continuing education programs. Serves as experienced resource and patient services facilitation reference for care team members
Reviews and provides input into policies and procedures related to continuum of care and patient services facilitation
Advocates for patients, families, and their significant others, the community, and the nursing profession
Integrates theoretical knowledge, evidence-based research, current standards of practice and clinical experience to provide “quality” patient care as measured by established nursing quality standards and other governing/accrediting health care bodies.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Location: Chicago, IL USA
Requisition ID: 1041933
FTE: 1
Work Schedule
Shift: Flex Days
# of Positions: 1
Posting Date: 07/07/2026
This position requires Illinois residency within 180 days of the hire date.
Salary: The previously determined range for this position was $40.50- $90.66. The final rate offered will be determined by the collective bargaining agreement, internal salary equity, candidate experience and qualifications, and budget constraints. It is not typical for an individual to be offered a rate at or near the top of the full range for a position.
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health
This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Position Summary
The Patient Care Coordinator (PCC) is accountable for coordinating and facilitating patient services across the various levels of the care continuum for a population of patients. The PCC assists patients and their families in navigating through the health care system based on individual and patient population needs. The PCC serves as a role model in promoting interdisciplinary collaboration, teamwork and service excellence.
Duties & Responsibilities
Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during the assessment. Promotes and coordinates optimum healthcare services, with cost effective solution
Implements care plan by facilitating authorizations/referrals as appropriate within the patients benefit structure or through extra-contractual arrangements in conjunction with care team
Reduce avoidable hospital admissions, readmissions and ER visits in conjunction with care team
Identify and communicate a self-management plan specifically developed to assist with the improvement of self-monitoring and symptom identification
Assesses patients’ healthcare needs and identifies community resources
Empower patients to identify changes in health status and recognize the need to notify their physician of changes
Collaborates with hospital staff, physicians, patients, family, insurance carrier, medical office staff, customers and facilities to assess the patient’s healthcare needs and assure appropriate safe, cost effective, timely and efficient services. Utilizes clinical and social work experts as needed to ensure delivery of comprehensive patient services
Facilitates daily communication with the interdisciplinary team to discuss plan of care and assist with expediting care across the continuum, including participating in daily huddles and communicating to the Care Team or PCP any patient issue that will enhance the office visit
Identifies service delivery problems and potential for effective care management intervention. Assists in identifying system problems and issues that impede (impeding) diagnostic or treatment progression to the appropriate administrative liaison. Collaborates with the interdisciplinary team when delays occur in consults, treatments, discharge planning, or procedures to facilitate timely, cost-effective delivery of patient services
Practices in accordance with applicable laws and standards, and ethical principles
Provides interventions including the following: meeting patients on site; post-discharge contact; conducts assessments of health risk, needs, and health literacy; conducting post-discharge follow-up contact, directly connecting patients to support services such as transportation to resolve barriers to access, and routinely communicating with other members of the interdisciplinary care team. Maintains professional license in active and current status. Maintains expertise through participation in continuing education programs. Serves as experienced resource and patient services facilitation reference for care team members
Reviews and provides input into policies and procedures related to continuum of care and patient services facilitation
Advocates for patients, families, and their significant others, the community, and the nursing profession
Integrates theoretical knowledge, evidence-based research, current standards of practice and clinical experience to provide “quality” patient care as measured by established nursing quality standards and other governing/accrediting health care bodies.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
- Graduation from an accredited professional nursing program
- Current licensure as a Registered Professional Nurse with the Illinois Department of Financial and Professional Regulation, Division of Professional Regulation.
- Five years (60 months) of Medical Surgical experience.
- BSN (or higher) required of an accredited nursing program.
- Current BLS/CPR and/or other required unit specific certifications
- Minimum of two (2) years’ experience in Care Coordination, home health, discharge planning and/or ambulatory experience
- Experience in Family Practice and/or Pediatrics
- Nationally certified through ANCC approved certifier
- Bilingual English/Spanish verbal and written fluency
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Salary : $41 - $91