PATIENT ADVOCATE - Part Time

Why join the Palm Point team?

We empower and inspire patients and employees. We are an environment that puts patient care first. One of the most rewarding aspects of working at Palm Point is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peers and leaders that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career.

Who We Are:

Palm Point Behavioral Health (affiliated with Universal Health Services) is a 74-bed behavioral health hospital is located in Titusville, Florida minutes from Cape Canaveral. Palm Point Behavioral Health treats adults, children and adolescents that suffer from a wide range of behavioral health diagnoses including, depression, anxiety and substance abuse in a modern and well-appointed facility. Palm Point behavioral health offers inpatient treatment options and serve communities in Brevard County and beyond. Titusville, located on Florida’s Space Coast, is approximately 30-miles north of historic Cocoa Beach, and 40-miles east of Orlando’s famous theme parks. In Titusville, you can tour the Kennedy Space Center Visitor Complex, Merritt Island National Wildlife Refuge and Canaveral National Seashore. Not only do you have the abundance of activities along the Atlantic shore, but Titusville also offers an ideal climate, close proximity to multiple dining and shopping options, and a very friendly community.

This opportunity provides the following:
· Challenging and rewarding work environment
· Competitive Compensation & Generous Paid Time Off
· Excellent Medical, Dental, Vision and Prescription Drug Plans
· 401(K) with company match and discounted stock plan
· SoFi Student Loan Refinancing Program
· Career development opportunities within UHS and its 300 Subsidiaries! · More information is available on our Benefits Guest Website: benefits.uhsguest.com

Job Description:

The Patient Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience.
Patient Experience Liaison leads, develops, implements, and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for Palm Point. Duties range from setting up an appointment through to after-care. The Patient Navigator will evaluate patient experience and establish a communication plan - reminders, recalls, education, review requests, and more - with patients. Patient Advocate will use their expertise to secure knowledge and tools that empower Physicians and Nurse Managers to provide the best patient experience. Facilitates consistent messaging, training, and measurement to create a patient and family centered culture. Responsible for developing and overseeing all aspects of the patient experience and related programs, training, and initiatives.

Job Requirements:

• Bachelor's degree in pscyhology or related field preferred
• 1-3 years of relevant experience in a health care environment
• Strong ability to problem solve
• Eceptional Customer Service Skills
• Computer skills and knowledge of computer software programs

About Universal Health Services (UHS):

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Salary : $16