IS SUPPORT TECH - Full Time

WHO WE ARE:

River Oaks Hospital (a UHS affilicated hospital), located in metropolitan New Orleans, Louisiana, is a private psychiatric facility for adults, adolescents and children. Since 1970, River Oaks has established a tradition of excellence in the treatment of acute psychiatric illness, dual diagnosis, alcohol and drug detoxification, trauma based disorders, compulsive behaviors, and eating disorders, River Oaks has provided quality treatment to service individuals suffering from mental illness, and/or addictive disorders. Situated on a 14-acre campus, services are available at all levels of care (inpatient, day or partial hospitalization, outpatient, and intensive outpatient). For more information please visit:  https://riveroakshospital.com/

Position Summary:

Responsible for the configuration and installation of end user devices including workstations, laptops, printers and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required in a positive and efficient manner. Configures and troubleshoots user and computer accounts and profiles.  Installs, configures and maintains printers and print servers. Answers Help Desk phone and checks ticketing system, creating and assigning tickets to network or analyst level support as appropriate.  Maintains ticket tracking software and verifies proper follow up and documentation on assigned tickets in a timely manner.  Provide support, including procedural documentation and relevant reports. Responsible for maintaining an accurate inventory of all computer hardware, peripherals, spare parts and software owned by the organization.  Performs after hours and weekend support, systems installation and maintenance, as occasionally needed.  

Job Duties/Responsibilities:

• Performs in-depth analysis and maintenance on PCs, laptops, peripheral equipment, and other computer related hardware at multiple locations. Configures, installs, and supports laptops and PCs to include peripherals such as printers, scanners, Bluetooth and wireless devices. 
• Uses a variety of hardware test equipment and remote access tools ( Altiris/Dameware) to diagnose various computer problems.
• Installs software and troubleshoots software problems.
• Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and operational goals and objectives for River Oaks Hospital
• Creates and maintains a preventative maintenance program for IS related hardware and software for River Oaks Hospital

Benefits:

• Tuition Assistance
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision, Prescription Drug Plans & 401k with company match

Requirements:

• High school diploma or GED required.

• Computer hardware certification or Associates Degree in Computer Science, Information Systems, or any computer related field preferred. (Work experience and/or professional -certification may be substituted)
• Two to Three years’ experience, preferably in a health care setting, with strong knowledge of computers, printers, basic networking,  Active Directory and business software applications.
• Strong Analytical, troubleshooting and problem solving skills.
• Customer service oriented, attentive to details and have excellent communication skills, both verbal and written.
• Able to handle multiple tasks, timelines and priorities in a fast paced environment.

• About Universal Health Services
• One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.
• Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit uhs.com.
• EEO Statement
• All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
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