HR Support Services Assistant - Shared Services

Join the Southwest Healthcare Team!

About Us:

Creating Health and Harmony, Southwest Healthcare is a comprehensive network of care with convenient hospital and ambulatory care/outpatient locations here to serve the Southern California community.  With over 6,000 passionate providers and healthcare employees, our shared goal is to provide convenient access to a wide range of healthcare services in a way that benefits you, your family, and the entire community.  

Southwest Healthcare is comprised of five acute care hospitals and several non-hospital access points, including:  Corona Regional Medical Center, Palmdale Regional Medical Center, Southwest Healthcare Rancho Springs Hospital, Southwest Healthcare Inland Valley Hospital and Temecula Valley Hospital, Temecula Valley Day Surgery, A Urgent Care Centers, Riverside Medical Clinics, and APEX Heart Specialists. For more information on how to join our dynamic team, please visit our website at www.swhealthcaresystem.com.

Job Summary:

Southwest Healthcare is seeking a Full-Time HR Support Service Assistant for our shared service department. This position will serve as the administrative backbone of the employee lifecycle, ensuring data integrity and a seamless experience from hire to separation. This role is primarily responsible for the accurate and timely execution of onboarding and offboarding actions within the HRIS system, maintaining the "source of truth" for all personnel records. In addition to high-volume data management, the Support Services Assistant coordinates essential pre-employment requirements while providing broad administrative support to the HR teams within the region. This position requires extreme attention to detail and the ability to handle sensitive information with the discretion necessary for a healthcare environment. Duties include but not limited to:

• Processes all onboarding and offboarding transactions in the HRIS (e.g., UKG/Workday) to ensure employees are active for payroll and benefits on the appropriate effective date.
• Performs routine audits of the HRIS database to verify the accuracy of job titles, pay rates, department codes, and manager hierarchies.
• Manages the digital filing system, ensuring all personnel records are stored according to The Joint Commission (TJC) and state regulatory requirements.
• Monitors and updates healthcare-specific requirements, such as professional licenses and BLS/ACLS certifications, to ensure continuous "ready-to-work" status.
• Acts as the first point of contact for the HR Shared Services help desk, resolving or triaging requests related to password resets, employment verifications, and policy questions.
• Coordinates the exit process by preparing termination packets, scheduling exit interviews, and ensuring the timely recovery of hospital property (badges, keys, etc.).
• Generates standard weekly and monthly reports on turnover, headcount, and onboarding metrics to support facility-wide workforce planning.
• Completes miscellaneous data transactions including rate/department changes, relocation/sign-on bonuses, promotions, and transfers.
• Facilitates the end-to-end coordination and processing of regional tuition reimbursement requests.
• Facilitates the documentation and administration of educational loan repayment requests.

EDUCATION/TRAINING/ EXPERIENCE:

• High School Graduate or equivalent required; an Associate’s or Bachelor’s degree in Human Resources, Business, or Healthcare Administration is preferred.
• Formal training or coursework in Human Resources Management principles, including basic understanding of employment laws (FLSA, and HIPAA).
• Compliance Training: Specialized training in Form I-9 and E-Verify compliance and the management of confidential medical records required.
• Minimum one (1) year of experience in an office or administrative role, preferably within a centralized Shared Services or Human Resources department.
• Demonstrated experience performing high-volume, high-accuracy data entry in an HRIS platform (e.g., UKG/Kronos, Lawson/Workday).
• Proven track record of handling a high volume of inquiries (via phone, email, or ticketing systems) with a focus on Service Level Agreements (SLAs).

CERTIFICATIONS/LICENSES:

• N/A

OTHER SKILLS AND ABILITIES:

• Demonstrates knowledge and ensures compliance with The Joint Commission and Title 22 standards and guidelines.
• Demonstrates compliance with hospital policies and procedures at all times.
• Ability to set priorities and appropriately organize workload and complete assignments in a timely manner.
• Demonstrates ability to relate to clinical personnel and medical staff, as well as ability to interact well with the public.
• Must have knowledge of PC and applications.
• Experience with digital document management systems and maintaining electronic personnel files.
• Proficiency in Microsoft Office Suite and advanced experience with HRIS platforms (e.g., Workday, UKG, or Lawson).
• Must maintain strict confidentiality at all times.
• Demonstrate a high level of discretion and professionalism when handling confidential and sentisitve employment information. 

Benefit Highlights:

• Challenging and rewarding work environment.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Tuition, CEU, Certification, Licenses Reimbursement program.
• Career development opportunities within UHS and its 300 Subsidiaries!
• More information is available on our Benefits Guest Website: UHS Guest Benefits.

Southwest Healthcare is owned and operated by subsidiaries of Universal Health Services, Inc. (UHS), a King of Prussia, PA-based company, one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.  We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams:

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.