Evening Receptionist

JOB TITLE:  Evening Receptionist

REPORTS TO: CFO

EXEMPTION STATUS:  Non-exempt 

SUPERVISES:  Not Applicable

POSITION SUMMARY:  The evening receptionist works part-time greeting visitors, checking them in, and communicating their presence to the appropriate staff.  Answer multi-line telephone and direct calls to appropriate staff/units of the hospital.  Performs administrative tasks or organization of patient charts at desk between calls/visitors. Expected to give a minimum of two (2) weeks notice prior to voluntary resignation.  A probationary period of 90 days is required.

DUTIES AND RESPONSIBILITIES: 

Essential Functions:

• Answers calls within three (3) rings and directs call appropriately in a professional and courteous manner.
• Utilizes paging system in a professional and courteous manner.
• Greets and assists all visitors, patients & vendors ensuring visitors sign in on the Visitor Sign-In Sheet.
• Assists the various units with coordination of visitors, paging and administrative tasks where necessary.
• Codes and inputs daily charges accurately and performs filing duties or chart organization as needed

• Files paperwork in patient files in a prompt and accurate manner.

WORKING CONDITIONS:

Duties require sitting, standing, walking, reaching, and some lifting.  Position involves both working independently, and working with others. Rarely will be exposed to hazardous/infectious material. Hazards include risk of exposure to communicable disease.

KNOWLEDGE, SKILLS AND EXPERIENCES REQUIRED: 

Must be at least twenty-one (21) years of age and have a high school diploma or equivalent (documentation of completion is required).  Must be in good mental health and physical condition and willing to work with psychiatric patients & families.  Must have excellent customer service skills, attention to detail and be reliable as hours are in the evening. Have the ability to handle hazardous/infectious waste on a rare basis.  Have the ability to lift and carry up to thirty (30) pounds on an occasional basis.  Have the ability to communicate verbally, see well enough to read written material and discern a variety of odors continuously. 

PERSONAL TRAITS, QUALITIES & APPTITUDES:

Demonstrates personal traits/behavior consistent with the values of Wyoming Behavioral Institute.  Must be self-directed/self-motivated; must have good communication and interpersonal skills; must be flexible.  Must be able to:  (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) work independently; (3) recognize the rights and responsibilities of patient confidentiality; (4) relate to others in a manner which creates a sense of teamwork and cooperation; (5) communicate effectively with people from every socioeconomic, cultural and educational background; (6) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (7) demonstrate the quality work ethic of doing the right thing the right way; and (8) maintain a customer focus.