Business Development Community Liaison

Business Development Community Liaison- IOP- Behavioral Health

The Business Development Community Liaison is responsible for the consistent execution of outreach initiatives and referral engagement activities to support census growth for Intensive Outpatient Program (IOP) services. Working within established growth strategies and organizational priorities, this role focuses on carrying out defined outreach plans, maintaining referral relationships, and ensuring a strong and reliable presence in the community. The Liaison plays a critical role in translating strategic direction into day-to-day field execution and measurable referral activity. This position is designed to maintain a clear emphasis on external engagement and implementation, enabling program leadership to focus on strategy, operations, and clinical oversight.

Responsibilities:

Outreach Execution & Field Activity

• Execute established outreach plans and territory priorities as directed
• Conduct consistent, in-person visits with referral partners to maintain visibility and engagement
• Carry out weekly outreach targets, including meetings, drop-ins, and follow-ups
• Represent the program at community events and professional gatherings as assigned

Referral Relationship Support

• Maintain ongoing contact with existing referral partners to support continued engagement
• Reinforce program offerings, clinical criteria, and appropriate placement through consistent communication
• Respond promptly to partner inquiries and facilitate connection to Admissions when appropriate

Referral Pipeline Support

• Support the generation and flow of referrals through consistent outreach activity
• Collaborate closely with Admissions to ensure timely follow-up on incoming referrals
• Track outreach efforts and maintain accurate documentation of referral interactions and outcomes

Market Presence

• Serve as a visible and reliable representative of the program within the community
• Support expansion into new referral sources as identified through leadership direction
• Provide feedback from the field to inform ongoing outreach priorities

Performance Expectations

• Consistent completion of weekly outreach activity targets
• Reliable in-field presence and partner engagement
• Contribution to referral volume through sustained outreach efforts
• Timely documentation and communication with internal teams

About Thousand Branches Wellness:

Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness is seeking an experienced Marketing Manager to support the program and complete community outreach to gain referrals.

Benefit Highlights:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!

For more information email Courtney Eble, Horizon Health Recruiter at courtney.eble@horizonhealth.com 

• Bachelor's degree in marketing, business, or a related field required.
• Ability to follow direction, manage a structured outreach schedule, and execute consistently in a field-based role
• 1-3 years experience in behavioral health, outreach, admissions, or related field
• Basic understanding of behavioral health levels of care (IOP/PHP preferred
• Strong interpersonal and communication skills with the ability to build rapport quickly

Preferred Experience

• Experience in mental health and/or substance use treatment settings
• Familiarity working with military populations, veterans, or veteran-serving organizations
• Existing relationships within the local behavioral health or healthcare community
• Experience with CRM systems or outreach tracking tools

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

The programs have dedicated marketing support and outstanding resources from the nation’s largest psychiatric contract management company in the United States.  Excellent opportunity for growth with this national company whose philosophy and track record is to first try to promote from within.  For more information about Horizon, please see: www.horizonhealth.com.  EOE