Application Analyst I – Technology Ventures

Working as a member of the Technology Ventures team, this role involves participating in technology implementation initiatives within both acute care and behavioral health environments. The position emphasizes clinical, business, and technical process analyses with the goal of integrating and aligning applications within UHS initiatives. Duties also include diagnosing and relaying problems within and across cross-functional teams to support timely resolutions. Assists with coordinating communication and activities between internal UHS technology application users and external vendors to support effective implementations and ongoing operations.

System Implementation:

• Regularly meets with users, vendors and IS staff to develop/modify system specifications.
• Supports the implementations of applications and prepares the appropriate documentation.
• Performs system testing and documentation for all phases of the application development life cycle.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate UHS Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Assists with the training of users in operating procedures for application.

System Maintenance/Support:

• Demonstrates understanding of hospital workflow
• Demonstrates analytical problem solving
• Assists in performing routine system maintenance and builds, including major application upgrades.
• Establishes and maintains regular communications with application teams and user community.
• Adheres to UHS Service Level and Change Management Policies.
• Researches and resolves Customer Support Center Tickets.
• Provides on-call support as scheduled.

Administration and Oversight:

• Maintains Service Excellence principles.
• Prepares and submits status reports to supervisor as required.
• Keeps management well informed of activities, needs, problems.
• Performs other tasks as assigned/required by management.

• One or more years clinical Information Services or relevant clinical experience. Associate's Degree with 1-3 years of related experience required, Bachelor's Degree preferred with 3-5 years of related experience.
• Proficient with word processing, spreadsheet, and email software applications.
• Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; development and analysis of programs based on design specifications; familiarity with application development life cycle.
• Basic knowledge of Information Services standards and quality methods and metrics.
• A quick learner of software and information technology, and motivated to learn new applications and business operations.
• Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members.
• Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards.
• Basic knowledge of project management methods, business practices, and terminology.
• Self-disciplined, able to work independently, but also able to take direction when necessary.
• Self-motivated to identify and resolve issues, and in advancing personal knowledge.
• Very organized and detail-oriented.
• Flexible with time.

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive Compensation.
• Excellent Medical, Dental, Vision and Prescription Drug Plan.
• 401k plan with company match.
• Generous Paid Time Off.
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We believe that diversity and inclusion among our teammates is critical to our success.