What are the responsibilities and job description for the Account Representative position at uhaul?
Location: 2721 N Central Ave, Phoenix, Arizona 85004 United States of America Job Description OVERVIEW: The Credit Administration department is seeking a detail-oriented and proactive Account Representative to support daily operations and process improvements within a corporate Accounts Receivable environment. This role involves taking inbound calls/emails from customers to resolve their billing, coordinating with internal UHAUL members to conduct transaction research, and assisting in setting up payment plans and taking customer payments. The ideal candidate is a self-starter with strong communication, analytical, and multitasking skills. This team member will report to the Department Manager. RESPONSIBILITIES: - Take inbound calls from customers as well as UHAUL associates to research customer billing. - Assist in the setup & maintenance of customer payment plans. - Take payments, issue credits and refunds. - Identify billing errors and correct as necessary. QUALIFICATIONS: 2 years of experience in credit administration or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite, with strong Excel skills. Experience with credit scoring models, financial analysis, and collections a plus. Ability to work independently as well as part of a team. Detail-oriented and highly organized. Strong work ethic and ability to meet deadlines. U-HAUL OFFERS: Full Medical coverage Prescription plans Dental & Vision Plans New indoor fitness gym Gym Reimbursement Program Registered Dietitian Program Weight Watchers Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University® Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids Dave Ramsey’s SmartDollar Program Savvy consumer wellness programs - from health care tips to financial wellness Wellness Program MetLaw Legal program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels, and more LifeLock Identity Theft U-Haul Federal Credit Union U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.