What are the responsibilities and job description for the Large Customer Billing Representative position at UGI Utilities, Inc?
Requisition Number: 29643
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Job Summary
Complete all requirements for the monthly billing processes for all major account customers within UGI South, Central, North, and the electric division major account customers. Respond to inquiries from external customers, marketers, and consultants. Provide support to the Relationship Managers and other various internal departments.
Duties and Responsibilities
- Comprehensive completion of the monthly billing processes for UGI South, Central, North and the Electric Division major accounts, as well as marketer and pipeline billing. As needed, comprehensive completion of any unique billing situations which includes customer interruptions and contractual requirements.
- Maintain and analyze data applicable to customer usage, identify potential discrepancies, and provide resolution to eliminate potential billing errors. This is done by analyzing and updating data in the Gastar Gas Management system, Metretek Remote Metering system, and SAP.
- Work independently responding to external inquiries (phone calls and e-mails) applicable to various billing issues; including resolving billing disputes with difficult customers.
- Assist Relationship Managers and other departments with major account billing and Metretek inquiries and/or potential issues.
- Maintain and analyze monthly billing summaries for Financial Accounting sales and revenue verification.
- Perform other duties as requested.
Knowledge, Skills and Abilities
- Knowledge of SAP CRM, SAP ECC and BDEx systems to accurately handle Major Accounts billing and account maintenance.
- Understanding of PowerSpring, PrimeRead, and the Gastar Gas Management System as it applies to the billing of Major Accounts.
- Proficient with computer functions as it applies to various summaries and analysis completed for Major Accounts.
- Full understanding of UGI Utilities Natural Gas and and Electric tariffs as it relates to the complexities of Major Accounts rates, billing, and procedures.
- Soft skills in handling customer inquiries and disputes.
Education and Experience
- Associate Degree in Business and/or strong customer accounting/accounting experience.
- 2 years of billing, metering, or accounting experience
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Nearest Major Market: Lancaster