Seasonal Sales Associates

Job Title: Sales Associate - UGG

Job Code: RS01RS10 Direct Reports: Yes

Function: Retail Store Work Type: In Person

Family: Retail Store Sales Work Location: NA Retail

Reports To: Store Manager Date Modified: 05.08.2026

The Vision: Architects of the New California Lifestyle Beyond footwear, we are the architects of the New California Lifestyle. We blend our heritage of raw, sensory comfort with a sophisticated global aesthetic.

Position Overview

As a Retail Sales Associate for UGG, you are the face of our brand and the primary point of contact for our customers. Your mission is to provide an exceptional shopping experience by blending product expertise with genuine hospitality. You aren't just "ringing people up"—you are a problem solver who helps customers find exactly what they need while ensuring our sales floor looks pristine and inviting.

% of Time Essential Functions & Responsibilities:

35%

Customer Experience & Sales Execution

• Deliver high-quality customer service and engage customers to understand needs

• Drive sales through product recommendations and goal achievement

• Support entire customer journey and complete transactions accurately

25%

Team Support & Floor Presence

• Model professional behavior and positive energy on the floor

• Support teammates and contribute to a collaborative environment

• Follow direction and execute daily priorities effectively

20%

Product Knowledge & Learning

• Build strong knowledge of products and UGG brand stories

• Stay current on new arrivals and promotions as well as our loyalty program

• Apply feedback to improve selling skills and performance

10%

Operations & Store Standards

• Maintain clean, organized, guest-ready spaces

• Execute replenishment and merchandising tasks

• Follow visual and operational standards consistently

10%

Problem Solving & Adaptability

• Resolve customer issues using good judgment and a high level of care

• Adapt and pivot quickly to changing priorities and business needs

• Escalate issues appropriately when needed

Skills: The Deckers global leadership competencies define the behaviors essential to our work across the organization.

• Sets Clear Direction & Makes Decisions with Clear Ownership- Brings clarity and intention to every shift, executing priorities with consistency and care. Takes ownership of follow through, asking thoughtful questions early to ensure alignment and create a seamless, feel good experience for both team and guests.

• Leads with Presence- Shows up with warmth, positivity, and authenticity on the sales floor. Naturally models the inviting, effortless service and selling behaviors that define the UGG brand experience.

• Builds and Coaches Talent with Intention- Welcomes feedback as an opportunity to grow and elevate performance. Shares knowledge and best practices with peers, fostering a supportive, collaborative environment where everyone can thrive together.

• Setting the Pace and the Culture- Shows up dependable, present, and ready to contribute. Nurtures a positive, inclusive, and customer first culture grounded in connection, comfort, and everyday moments that make people feel good.

• Creates and Drives Autonomously (Aligned with Company Brand Strategies)- Takes initiative with confidence, owning responsibilities while staying aligned to UGG’s brand vision. Delivers a consistent, elevated experience with ease—without needing constant direction.

• Critical Thinking- Approaches challenges thoughtfully and with care. Uses sound judgment to resolve customer needs and day to day situations, seeking guidance when needed and applying learnings to continuously improve.

• Operating with Agility- Moves fluidly in a fast paced environment, adapting with ease while keeping the experience grounded in comfort and quality. Balances priorities while maintaining a calm, welcoming presence.

• Ultimate Shopkeeper- Maintains a space that feels warm, inviting, and effortlessly put together. Upholds visual and operational standards with attention to detail, ensuring the store is always guest ready and reflective of the brand.

• Market Knowledge- Builds an understanding of product, guest preferences, and lifestyle trends. Shares insights from authentic interactions to help the team stay connected, informed, and inspired.

• Brand Culture- Brings the UGG lifestyle to life through genuine, inclusive, and welcoming interactions. Creates meaningful connections that reflect our values of comfort, community, and self expression in every guest experience.

Key Qualifications and Physical Demands outline the essential skills, attributes, and minimum requirements a candidate must possess, alongside the environmental and bodily effort necessary to perform daily job duties.

• Work Environment- Work is performed in a retail store environment with moderate to high customer interaction. The setting may involve fluctuating noise levels, extended hours of operation, and exposure to busy sales floors, stockrooms, and seasonal merchandising changes. Employees may work varied schedules, including evenings, weekends, and holidays.

• Physical Demands- The role requires frequent standing and walking throughout scheduled shifts. Physical activities may include bending, reaching, climbing ladders, and repetitive movements. Employees may be required to lift and carry merchandise or supplies, generally up to 25–40 pounds, with or without reasonable accommodation.

• Additional Considerations- The ability to engage positively with customers and remain active on the sales floor for extended periods is essential to the role.

Additional Requirements

• 18 years old

• A passion for the premium footwear and luxury fashion retail sector.

• Strong communication skills and a team-first mentality.

• Alignment with the "Ultimate Shopkeeper" mindset, prioritizing professionalism and brand integrity.

As part of our Deckers Family-

You belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions and express their individuality. We are committed to helping you succeed through:

• Competitive Pay & Performance Bonuses

• Generous Employee Discounts and Perks

• Global Contests and Leadership Development Opportunities

• A Culture of Inclusion and Accountability