Fraud Mitigation Specialist (Contract)

Job Summary

This is a 10 month contract position within the Asset Protection Department.
The primary focus includes Account Fraud Services such as research and review of high-risk transactions regarding person-to-person transfers, online account takeovers, first party fraud, and case review and decisioning in Verafin. The position entails other functions as necessary to meet organizational goals assigned by leadership. On-site training in Austin with remote work possible after training period.
Working hours: variable but nights will be required, some weekends.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond.  At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Research high-risk transactions (P2P, M2M)
• Assess newly opened accounts for risk
• Research suspicious deposit items and take action as appropriate
• Review and decision Verafin cases ensuring proper reporting is conducted
• Investigating and responding to active fraud activity
• May be required to assist UFCU staff with resolving suspected fraudulent account activity
• Assist with tracking and documenting fraud savings, losses, and trends
• Assist and back-up other team members with their duties and responsibilities as needed

Knowledge/Skills/Abilities

• Ability to identify detailed information, cross-reference data, and take action accordingly
• Effective written and verbal communication and presentation skills
• Strong working knowledge of Microsoft Office products
• Well-developed analytical skills
• Strong attention to detail and a high level of accuracy
• Ability to handle multiple demands, shifting priorities, and rapid changes and adapting responses and tactics to fit fluid circumstances
• Strong organizational skills with a keen ability to prioritize and multi-task while adhering to and meeting deadlines
• Ability to handle situations with diplomacy, professionalism, integrity and the highest level of confidentiality

Competencies

• Building Partnerships
• Communication
• Adaptability
• Emotional Intelligence
• Focus on Results
• Member Advocacy

Experience

Minimum Requirements

•  Minimum of 3 years of experience working in fraud prevention, fraud investigation, cybersecurity, or a related field within a financial institution (such as a credit union, bank, or financial services company).
•  Demonstrated experience with Symitar, Verafin, and Zelle, as well as experience with online banking.
• Basic understanding of financial services industry and fraud prevention.
• High School Diploma or equivalent.

Preferred Requirements

• 5-7 years of experience with fraud identification, investigation, and mitigation in the financial services industry
• Certification in interviewing and interrogation (Reid Technique)
• CFE, CFCI, or other relevant certification
• Bachelor’s Degree
• Bilingual (English, Spanish)

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus
• The employee is frequently required to stand and walk
• The employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information
• The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, more than 40 hours a week, and evening/weekend hours
• Frequent computer use at a workstation up to two hours at a time
• The noise level in the work environment is usually moderate