What are the responsibilities and job description for the Front Desk position at UFC GYM?
Benefits:
The Front Desk Representative is the face of the club and the first point of contact for our members and guests. You will deliver superior customer service by creating a welcoming environment, assisting with retail purchases, and ensuring everyone who walks through our doors feels the energy of the UFC GYM community.
What We Offer
Customer Service & Hospitality
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
- Bonus based on performance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
The Front Desk Representative is the face of the club and the first point of contact for our members and guests. You will deliver superior customer service by creating a welcoming environment, assisting with retail purchases, and ensuring everyone who walks through our doors feels the energy of the UFC GYM community.
What We Offer
- Competitive Salary & Performance Bonuses
- Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
- Growth: Tuition assistance and opportunities for career advancement
- Perks: Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA)
Customer Service & Hospitality
- First Impressions: Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
- Communication: Answer incoming calls professionally, transferring them promptly to the correct department or individual.
- Check-In & Registration: Verify memberships, enroll the members for classes, and check-in prospective members for the sales team.
- Problem Solving: Address member questions directly or guide them to the appropriate lead for further assistance.
- Retail Excellence: Sell supplements, apparel, and gear. Process transactions accurately using the point-of-sale (POS) system.
- Club Upkeep: Keep the front desk and lobby area neat, clean, and organized.
- Daily Operations: Perform opening and closing procedures and assist with inventory or product pricing as needed.
- Member Support: Call members regarding past-due accounts to help them maintain their active status.
- Reliability: Adhere to shift schedules, including all meal and rest break periods.
- Engagement: Stay focused on member needs, avoiding non-work-related activities like personal cell phone use or internet surfing while on duty.
- Experience: Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
- Skills: Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
- Technical: Basic computer skills and experience handling multiple phone lines.
- Education: High School Diploma or GED required.
- Certifications: Current CPR/AED certification is required for overnight staff.
- Physical: Ability to stand for a full shift and occasionally lift or move up to 25 lbs.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.