What are the responsibilities and job description for the Patient Financial Representative - Ambulatory Surgical | Admitting Department | Full Time | Day Shift position at UF Health?
FTE: 1.0
Mon-Fri - 8:00 am to 5:00 pm
Provides financial counseling to inpatients and their guarantors as well as selected outpatient groups and secures appropriate socioeconomic data relative to each account. This process includes establishing and/or confirming a medical record identification number, patient registration, detailed financial screening and analysis, verifying insurance or other third party coverage, obtaining precertification on behalf of multiple billing entities, collecting of deposits and co-pays, securing revolving credit applications, sponsorship referral, obtaining necessary signatures and support documentation from patients and guarantors, coordinating financial issues with internal and external departments, and resolving or referring non-financial concerns of the patients to the appropriate department or agency.
Minimum Education and Experience Requirements
High school diploma or equivalent required; college degree or related coursework preferred
Minimum of three (3) years of experience in a business office required
Experience with a healthcare provider, healthcare-related business, or related industry (e.g., insurance) with emphasis on third-party payer requirements required
Shands-specific experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or similar functions with direct public contact may be substituted for required experience
Working knowledge of medical and insurance industry terminology required
Demonstrated ability to manage multiple tasks simultaneously, adapt to changing priorities, and make timely, accurate judgment decisions
Ability to communicate effectively with healthcare professionals and work independently with minimal supervision
Proficiency in computer applications and the ability to work across multiple computer systems
Exceptional verbal, analytical, and written communication skills
Must be adaptable, tactful, and able to work well under pressure
Understanding of the importance of a “first impression” role, including appropriate dress, attitude, and professionalism
Motor Vehicle Operator Designation
None provided
Licensure/Certification/Registration
CPAT preferred