What are the responsibilities and job description for the MA / Customer Service Rep-UF Health Family Medicine - Crystal Springs- Full-Time- Days position at UF Health?
Overview
Responsibilities
Qualifications
Description:
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated
to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision
and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities
Job Requirement:
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice
operations.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical
record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine
clerical duties for the department.
Perform venipuncture and administer routine, non-controlled medications.
Administer medication as directed by and under the direct supervision of licensed physician.
Collect routine laboratory specimens as directed by the provider.
Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.
Qualifications
Qualification:
Experience Requirements:
1 year-Medical assistant
Preferred Experience -
2-4 Clerical/customer service experience -ideally in a health care related industry
Preferred Experience
1 experience with third party payors and computer experience for in putting data and reviewing patient demographic material
Certifications:
Certified Medical Assistant (CMA) required within 6 months
Basic Life Support (BLS) required at time of hire
Medical Terminology Certificate - preferred -within 30 days
**Additional Details**
Requirement of having completed an MA program that is accredited by the National
Commission for Certifying Agencies, a national or state medical association, or an agency
approved by the board.
Travel Required up to 25%
Education:
High School Diploma / GED equivalent required at time of hire
UFJPI is an Equal Opportunity Employer and Drugfree Workplace
