What are the responsibilities and job description for the Customer Service Specialist Lead | Palm Coast Orthopedics | Full-time | Days position at UF Health?
Monday through Friday 8AM-5PM
The Lead Customer Service Specialist oversees daily front end operations to ensure operational standards are met. These responsibilities, among others, will include ensuring staffing schedules are adequate and appropriate, the delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.
Responsibilities
- Oversees front office operations and associated staff. Ensures efficient, expedient, and accurate procedural scheduling and that all appropriate protocols are followed.
- Consistently organizes work, sets priorities, performs multiple duties simultaneously and effectively functions in stressful situations.
- Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
- Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
- Takes and accurately records patient payments for balances during check-in or check-out. Collects pre- or post- surgical balances.
- Accurately schedules patient appointments and surgeries while utilizing proper scheduling techniques to maximize appointment availability for patients.
- Clearly and concisely communicates with physicians and staff regarding any patient related issues.
- Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
- Assists in maintaining liaisons with other organizations and offices for the exchange of information.
Qualifications
Education / Training
- High School Diploma/Equivalent
Experience Requirements
- 3-years Medical Practice Clerical experience
Additional Information:
Skills and Abilities:
Capacity for close attention to detail; ability to prioritize and carry out multiple responsibilities simultaneously; excellent customer service skills required.
Great communication skills.
Word processing and Excel experience preferred.