What are the responsibilities and job description for the CSR II Patient Access Center | Patient Access Center | Days | Full-Time | HYBRID position at UF Health?
Overview
Responsibilities
Qualifications
Summary:
Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members.
Responsibilities
Responsibilities:
- Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
- Responsible for maintaining up to date reference materials.
- With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.
- With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.
- With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center.
- Performs all Patient Access Center CSR duties.
Qualifications
Qualifications:
- Experience Requirements:
- 1 year-Data entry
- 2 years-University of Florida Jacksonville Call Center
- 1 year-Clerical/customer service experience -ideally in a health care related industry
- Education:
- High School Diploma or GED equivalent - required
- Additional Duties:
- Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.