Co-Responder Care Coordinator | Community Health Improvement | Full-time

The Care Coordinator will be an integral part of the co-responder team, working alongside law enforcement and clinical staff to provide comprehensive support to individuals in crisis. The Care Coordinator will serve as the primary point of contact after co-responder intervention for connecting individuals to essential services and ensuring continuous care management. This role is crucial in bridging the gap between crisis intervention and long-term resource access, helping to prevent recidivism, avoid unnecessary hospitalizations, and promote stability and recovery.

• Collaborate with the EPIC Co-Responder to initiate client engagement, whether meeting in the field or in the office.
• Act as the primary liaison to connect clients with appropriate community resources, including behavioral health services, housing assistance programs, food security initiatives, and primary medical care.
  Build and maintain relationships with service providers to streamline referral processes and maximize service access for clients.
• Engage in ongoing communication with clients to monitor their progress and adherence to treatment plans.
• Identify and resolve barriers that may prevent clients from following through with their care plans, such as transportation issues, financial challenges, or lack of support.
• Work collaboratively with a network of professionals, including mental health clinicians, social service agencies, law enforcement, and peer support specialists, to offer comprehensive, well-coordinated services.
• Stay informed about changes in local resources and services to provide accurate and up-to-date information to clients.
• Maintain detailed, accurate and timely records of all client interactions, including assessments, service plans, referrals made, and follow-up activities, using a secure case management system.
• Serve as a voice for clients by advocating for their needs within the community and partner agencies.
• Participate in outreach activities, such as community events, workshops, and information sessions, to raise awareness of available services.
• Perform all other duties as assigned by management within job scope.

Education / Training

• Master's Degree Social Work or related field

Preferences:

Experience in mental health or substance use services
•Strong interpersonal and communication skills, with the ability to work effectively with diverse populations
•Knowledge of community resources and social services systems
•Ability to work collaboratively in a multidisciplinary environment, including law enforcement and healthcare professionals

Experience Requirements

• 2-years Care coordination, social work, or related field

Preferences:

Experience in mental health or substance use services
•Strong interpersonal and communication skills, with the ability to work effectively with diverse populations
•Knowledge of community resources and social services systems
•Ability to work collaboratively in a multidisciplinary environment, including law enforcement and healthcareprofessionals

Certificates/Licenses/Registration

• Basic Life Support (BLS)
• WELLE (NAPPI) Certification
• Level 2 DCF Background Check
• Motor Vehicle Record (MVR) Background Check

Preferences:

Licensed Clinical Social Worker

Additional Information:

BLS, provided by the American Heart Association (AHA), required within 30 days of hire.

WELLE Training (Non-Abusive Psychological & Physical Intervention) within 90-days of hire.

Valid Driver’s License and proof of auto insurance required for MVR background check.

Level 2 DCF Background Check required at time of hire.