Centralized Corporate Housing/Short-Term Furnished Specialist - Seasonal

UDR, Inc. is now hiring Centralized Corporate Housing/Short-Term Furnished Specialists (Seasonal) to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Supporting the Short-Term Furnished and Corporate Housing (STF/CH) team responsible for managing full cycle leases for individuals leasing a furnished home and/or corporate clients. This individual will provide support in managing and administering corporate client and individual rental documentation, applications, and lease paperwork. This person will assist by handling basic text/email communication, as well as uploading collected documentation into our system. We are looking forward to bringing in someone who is detail oriented, values accuracy, and providing a strong customer experience.

Essential Functions

Corporate and Furnished

• Assist in the daily operations and administration of UDR’s corporate housing and short-term furnished rental programs.
• Provide thorough support in administering corporate client rental documentation, applications, and lease paperwork. Communicate professionally with both corporate and personal clients to verify key lease details, including rental rate, move in date, pet policies, parking arrangements, and lease terms. Ensure all required information is accurate and complete to facilitate the creation of lease agreements.
• Assist with communication with vendors, furniture deliveries and internet installs including coordination with onsite teams on day of move ins.
• Assist with and maintain Excel STF tracking. Update and maintain resident records in the property management system with attention to detail by adding specific notes.
• Thoroughly complete and enter application information into Sugar CRM and follow-up to ensure tasks are completed.
• Provide Textline support by responding to inquiries and selling furnished housing to prospects. Qualify and match and prospective renters to apartment homes that align with their needs. Sending all qualified prospects to the sales associate.
• Perform other duties as assigned or as necessary.
  
  

Performance Requirements

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting and/or bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Demonstrated knowledge of demographics surrounding assigned community.
• Must be detail orientated. Possess high degree of time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
• Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word, and Excel).
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision making skills. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment.
  
  

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping, and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Weekend work and/or split schedule possible.

Education And Experience

• Associate Degree or equivalent combination of education and experience required.
• Minimum of two years’ sales/direct customer service experience required.
• Customer relationship development experience is required.
• Office administration experience preferred.
• Property management/leasing experience preferred.
• Must have and maintain a valid driver’s license unless otherwise noted.
  
  

Hourly Range

• $21.93/hr. – $24.03/hr., depends on experience
  
  

Anticipated Close Date: April 29, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.