What are the responsibilities and job description for the Customer Success Specialist position at UDA Technologies?
UDA Technologies is seeking individuals to join our team as the first point of contact for customers and prospective clients. This role focuses on helping users get the most out of our software—answering questions, providing guidance, and ensuring a positive overall experience.
This is not a traditional technical support role. Instead, you’ll work closely with customers to explain features, assist with workflows, and connect them with the right resources. As you build product knowledge, there are opportunities to grow into Customer Success and training roles.
UDA Technologies is seeking individuals to join our team as the first point of contact for customers and prospective clients. This role focuses on helping users get the most out of our software—answering questions, providing guidance, and ensuring a positive overall experience.
You’ll work closely with customers to explain features, assist with workflows, and connect them with the right resources. As you build product knowledge and experience, there are opportunities to grow into advanced success, training or sales roles.
What You’ll Do:
- Answer incoming calls, chats, and emails from customers and prospects
- Help users navigate the software and complete tasks successfully
- Provide clear explanations of features and workflows
- Direct users to helpful resources, including Knowledge Base content
- Make outbound calls to support customer success and promote upgrades
- Collaborate with sales, product, and support teams
What We’re Looking For:
- Strong communication skills and a friendly, professional approach
- Interest in helping customers and solving problems
- Ability to learn software and explain it clearly to others
- Organized, detail-oriented, and self-motivated
- Familiarity with software or technology products
Requirements:
- Bachelor’s degree or equivalent experience (or currently pursuing a degree in a related field)
- Experience working with customers in a support, service, or sales role
Salary & Benefits
Compensation is based on your experience and qualifications.
Benefits for all employees include discounted health club membership, Friday team breakfasts, and other office perks. Full time employees are eligible for 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave.
About UDA Technologies
UDA Technologies is a leading provider of construction project management software, supporting customers across the United States, Canada, and more than 75 countries worldwide. Designed for growing construction firms, our platform helps manage over $85 billion in construction activity each day.
We are one of the fastest-growing companies in our industry, with consistent, double-digit revenue growth and a strong focus on innovation and customer success.
Working at UDA Technologies
Our team is based in Auburn, Alabama, and all roles are in-office at our headquarters. We offer both full-time and part-time opportunities, and we’re flexible in working with candidates to find a schedule that fits—typically 20 hours per week for part-time roles.
We value hard work, collaboration, and continuous growth. At UDA, you’ll have the opportunity to make a meaningful impact, work alongside talented colleagues, and contribute to a growing software company.