What are the responsibilities and job description for the Mill Claims Coordinator position at UCX?
Duties & Responsibilities:
- Review and revise, as needed, all reported mill claims that fall under manufacturer’s warranties.
- Process mill defect claims by submitting a complete claim form, samples, photos, and other pertinent documents to the manufacturer, utilizing a standardized mill claim form and procedures.
- Consistently follow up with vendors on claim status to ensure a 30-day resolution time frame.
- Develop a strong working relationship with vendor contact and/or vendor sales representative.
- Maintain an internal portal to track and document all submitted claims.
- Utilize external resources such as independent inspectors to aid in the claim resolution process.
- Process all received manufacturer credits to be applied to customer’s account.
- Utilize authorized credit approval level to drive the resolution of a claim as a policy adjustment and/or to meet service time frame.
- Using basic accounting principals, ensure that all credits are coded accurately and issued correctly.
- Support the Sales team and work directly with customers in the Mill Claims process.
- Determine a manufacturer’s warranty issue versus an installation or environment issue.
- Document all processes and practices regarding mill claims and offer suggestions as needed
Requirements:
- Exhibit a "customer first" attitude
- Ability to multitask and demonstrate strong written and oral communication skills.
- Must be detailed and action oriented and possess strong problem solving & analytical skills
- Proven accuracy in data entry and verification process
- Strong computer skills a must including MS Word and Excel. Experience with Dancik preferred
- Basic math and accounting skills
- Associate’s degree in a Business Related Field or minimum of 2 years of work experience in a similar field.