What are the responsibilities and job description for the CRM Specialist position at ucumberlands?
Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites. Working with the Vice-President of CRM Strategy and Operations and the EVP of University Communications & Marketing, the CRM Specialist will provide leadership and direction over the daily management of the various enrollment divisions functions within CRM system. This position is also responsible for various other secondary data-collecting, record-keeping tasks and managing projects as they relate to enrollment communications and the CRM system. Job Responsibilities: Assist in developing and managing the integrity of all planned communication processes run through the CRM, including email and text message campaigns Regularly create and maintain data reports to track communication effectiveness, enrollment goals, data integrity, and historical progress Assist with and manage all internal CRM processes, including filter development/maintenance, bulk edits, exports/imports, and interest pages Work closely with enrollment directors and other university offices to ensure data flow between the CRM and other enrollment and communication systems is accurate and timely Work closely with enrollment office staff to troubleshoot and resolve all CRM problems Work closely with university communications and marketing to ensure enrollment communications are on brand and effective Job Requirements: A Bachelor’s Degree is recommended Experience with Slate CRMs is preferred Expertise with Excel is required Knowledge of data analytics Must possess excellent time-management, organizational, problem-solving, and verbal/written communication skills Compensation: Salary, non-exempt Benefits: Yes Job Type: At-will Job Location: Main Campus Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a “life-more-abundant.” Located in the heart of Appalachia, University of the Cumberlands (UC) is an institution of regional distinction that offers undergraduate degrees in more than 40 major fields of study, along with several pre-professional, graduate and doctoral programs. With a total enrollment of more than 20,000 students, UC is one of the largest and fastest growing private universities in Kentucky and is devoted to preparing students for the future through hands-on, experiential learning and research. The University of the Cumberlands does not illegally discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran status, because a person is a smoker or nonsmoker, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University -administered programs. In order to fulfill its purpose, the University may legally discriminate on the basis of religion in employment, and the University has sought and been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University's religious tenets.