What are the responsibilities and job description for the Revenue Cycle Coordinator position at UCSF Health?
Patient Financial Services
Full Time
87275BR
Job Summary
The Revenue Cycle Coordinator provides analytical and operational support for the UCSF Health Community Hospital Division. This role serves as a central liaison between UCSF Health and external revenue cycle partners—including Optum360 and Dignity Health/CommonSpirit Health—to support Transitional Services Agreement (TSA) functions and ensure seamless operational integration with the UCSF enterprise.
Key Responsibilities Include But Not Limited To
Revenue Cycle Liaison & Integration
Department Description
Patient Financial Services manages revenue cycle functions for the healthcare enterprise, including system billing, reporting, and support. Staff ensure that account information contains accurate and comprehensive data to provide timely billing and optimal reimbursement for services. Timely data validation and account follow-up are important steps in the collection process. PFS revenue cycle emphasizes interdepartmental collaboration, technology, and patient satisfaction. Impacts processes to include insurance identification, data entry, billing, payment posting, refund processing, collections, and customer services. PFS activities generate the net revenue and financial data in support of the organization's goals.
Required Qualifications
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization
Health
Job Code and Payroll Title
007588 REVENUE CYCLE HC ANL 4
Job Category
Accounting / Finance, Financial
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Emeryville, CA
Campus
Emeryville
Work Style
Flexible
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F
Full Time
87275BR
Job Summary
The Revenue Cycle Coordinator provides analytical and operational support for the UCSF Health Community Hospital Division. This role serves as a central liaison between UCSF Health and external revenue cycle partners—including Optum360 and Dignity Health/CommonSpirit Health—to support Transitional Services Agreement (TSA) functions and ensure seamless operational integration with the UCSF enterprise.
Key Responsibilities Include But Not Limited To
Revenue Cycle Liaison & Integration
- Act as the primary point of coordination between UCSF Health and external billing/collections partners.
- Ensure alignment of revenue cycle practices across the UCSF Health Community Hospital Division, with emphasis on billing, A/R follow-up, and cash management processes.
- Provide guidance to UCSF leadership on optimization opportunities and best practices.
- Produce and interpret A/R performance reports using Siemens MedSeries4, Epic, and other relevant systems.
- Identify trends, bottlenecks, and accounts requiring further investigation or escalation.
- Regularly present findings and performance metrics to UCSF leadership, with recommendations for improvement.
- Support cash posting, reconciliation, and electronic data interchange (EDI) activities for the Community Hospital Division.
- Collaborate frequently with external banking partners (Wells Fargo, Bank of America, Union Bank, PNC), UCSF Hospital Accounting, Joint Venture Finance, and third-party payers.
- Support vendor oversight to ensure accurate payment processing and data exchange.
- Serve as a subject matter expert on revenue cycle operations for the Community Hospital Division.
- Provide insight on system optimization, operational efficiencies, and overall revenue cycle strategy for the Community Hospital Division.
- Support and maintain Epic Contract Management functionality, including validation of contract terms, fee schedules, reimbursement logic, and payor configuration.
- Apply working knowledge of managed care contract language (e.g., fee-for-service, case rates, DRG methodologies, carve-outs, stop-loss provisions) to ensure correct expected reimbursement and escalation of variances.
- Coordinate with specialized vendors and business partners unique to the Community Hospital Division, including legacy system operators, contracted billing vendors, joint venture partners, and state/government reimbursement programs.
- Review, implement, and monitor revenue cycle requirements associated with California Attorney General stipulations governing UCSF’s acquisition of the Community Hospitals.
- Ensure that all applicable reporting, community benefit billing requirements, pricing guidelines, and patient access provisions are reflected in operational processes, revenue cycle workflows, and vendor performance metrics.
- Communicate compliance updates and risks to UCSF leadership, recommending corrective actions and process improvements to maintain adherence to AG stipulations and regulatory expectations.
Department Description
Patient Financial Services manages revenue cycle functions for the healthcare enterprise, including system billing, reporting, and support. Staff ensure that account information contains accurate and comprehensive data to provide timely billing and optimal reimbursement for services. Timely data validation and account follow-up are important steps in the collection process. PFS revenue cycle emphasizes interdepartmental collaboration, technology, and patient satisfaction. Impacts processes to include insurance identification, data entry, billing, payment posting, refund processing, collections, and customer services. PFS activities generate the net revenue and financial data in support of the organization's goals.
Required Qualifications
- Five years of relevant progressive experience.
- Bachelor's degree in a related area OR four years of equivalent experience/training.
- Advanced knowledge of financial or accounting concepts, policies and procedures, as well as related accounting and regulatory compliance requirements.
- Advanced skills in the use of spreadsheet and database software.
- May require analytical skills sufficient to develop and implement financial data management and reporting systems.
- Strong interpersonal skills and ability to work effectively across the organization at all levels.
- Advanced knowledge and understanding of internal control practices and their impact on protecting University resources.
- Skills include service orientation, ability to multitask effectively in a varied, high-volume environment; uses sound judgment and decision making, critical thinking, creative problem solving, and effective verbal and written communication skills.
- Knowledge of hospital billing workflows, including but not limited to: hospital contracts, insurance billing requirements, ICD/CPT4/HCPC/DRG codes.
- Advanced knowledge of UCSF organization and systemwide financial processes and procedures.
- May require skills in project management, leadership, and process re-design.
- Advanced leadership skills to provide guidance, coaching and mentoring to professional and support staff.
- Microsoft Office.
- Epic Certification.
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization
Health
Job Code and Payroll Title
007588 REVENUE CYCLE HC ANL 4
Job Category
Accounting / Finance, Financial
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Emeryville, CA
Campus
Emeryville
Work Style
Flexible
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F
Salary : $90,700 - $193,500