What are the responsibilities and job description for the Director of Health Care Facilitator, Mental Health and Employee Support Services position at UCSF Health?
Job Summary
JOB DESCRIPTION
This position provides strategic leadership for employee wellness, mental health, and wraparound support services, including clinical and non-clinical resources, with a focus on improving access, navigation, and utilization across UCSF, the University of California system, and community-based services.
Provides integrated employee well-being support by addressing health care access, mental health services, and basic needs through a coordinated model that includes the Faculty & Staff Assistance Program (FSAP), COPE (Coping and Resiliency Program), Health Care Facilitator services, and wellness initiatives.
Ensures seamless access to clinical and non-clinical services, reduces barriers to care, and enhances employee experience through a community navigation model.
Leads the transformation, development, and enhancement of the current Wellness Champion network to establish an employee peer support model to increase resource awareness, engagement, and department-based activities to maximize employee Wellness and support. Aligns efforts with workforce development initiatives.
Partners across HR, UCSF Health, and external providers to align services, improve utilization, and support workforce outcomes.
Health Care Access
UCSF Human Resources has a mission to attract, develop, and retain outstanding and diverse people, and a vision of being a strategic and trusted partner, empowering the UCSF Health community to leverage their talents. Human Resources is committed to providing outstanding customer experience, leading workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization.
This UCSF Human Resources unit focuses on employee wellness, mental health, and wraparound support services. The unit provides access to clinical and non-clinical resources and helps employees navigate and utilize services available through UCSF, the University of California system, and community-based organizations. Its goal is to improve access to care, reduce barriers to services, and enhance the employee experience. The unit oversees several programs and initiatives, including the Faculty & Staff Assistance Program (FSAP), the Coping and Resiliency Program (COPE), Health Care Facilitator services, and employee wellness initiatives.
Responsibilities
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
35% Yes Provides strategic and operational leadership for FSAP, COPE, Health Care Facilitator, and wellness programs, overseeing subordinate managers and ensuring alignment with organizational HR priorities and employee experience goals.
25% Yes Develops and implements an integrated, enterprise-wide strategy for mental health, healthcare access, and employee wellness, aligning programs with broader HR and workforce objectives.
15% Yes Leads organization-wide communications and engagement strategies to increase awareness, reduce stigma, and drive utilization of employee support programs.
10% Yes Provides leadership and consultation to managers and partners closely with Employee Relations to address complex employee issues and strengthen manager capability in supporting workforce wellbeing.
10% Yes Oversees vendor relationships, including FSAP and Lyra, ensuring effective service delivery, contract management, and alignment with organizational goals and compliance requirements.
5% Yes Leverages data, metrics, and insights to evaluate program effectiveness, inform decision-making, and drive continuous improvement across employee wellness and support services.
100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
Qualifications
Required Qualifications:
ABOUT US
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
JOB DESCRIPTION
This position provides strategic leadership for employee wellness, mental health, and wraparound support services, including clinical and non-clinical resources, with a focus on improving access, navigation, and utilization across UCSF, the University of California system, and community-based services.
Provides integrated employee well-being support by addressing health care access, mental health services, and basic needs through a coordinated model that includes the Faculty & Staff Assistance Program (FSAP), COPE (Coping and Resiliency Program), Health Care Facilitator services, and wellness initiatives.
Ensures seamless access to clinical and non-clinical services, reduces barriers to care, and enhances employee experience through a community navigation model.
Leads the transformation, development, and enhancement of the current Wellness Champion network to establish an employee peer support model to increase resource awareness, engagement, and department-based activities to maximize employee Wellness and support. Aligns efforts with workforce development initiatives.
Partners across HR, UCSF Health, and external providers to align services, improve utilization, and support workforce outcomes.
Health Care Access
- Advocates on behalf of employees and family members with insurance plans and providers to address coverage, billing, and authorization issues
- Partners with UCSF Health to promote access to care and resolve barriers
- Provides consultation to employees regarding health plan selection and provider access
- Services are provided to all employees, retirees, trainees, and their family members
- Oversees Faculty & Staff Assistance Program (FSAP), including clinical services and vendor management
- Ensures timely access to mental health care through internal and external providers
- Integrates FSAP with COPE to provide coordinated clinical and navigation services and improve timely access to support and mental health services
- Expands digital and self-service access to resources
- Provides navigation support for accessing care
- Services are provided to all employees, trainees, and their family members
- Develops partnerships with workforce development programs to provide proactive support
- Provides initial consultations to assess and address employee needs
- Expands access to community-based wraparound services (housing, childcare, food, financial support)
- Develops integrated models for self-service and navigator-supported access
- Leads enterprise-wide efforts to promote FSAP, COPE, and wellness resources
- Develops targeted strategies to increase awareness, reduce stigma, and improve utilization
- Partners with Communications to ensure consistent, accessible messaging
- Provides tools and consultation to help managers support employee well-being and mental health
- Partners with leadership development initiatives to build manager capability
- Collaborates with Employee Relations on complex employee situations
UCSF Human Resources has a mission to attract, develop, and retain outstanding and diverse people, and a vision of being a strategic and trusted partner, empowering the UCSF Health community to leverage their talents. Human Resources is committed to providing outstanding customer experience, leading workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization.
This UCSF Human Resources unit focuses on employee wellness, mental health, and wraparound support services. The unit provides access to clinical and non-clinical resources and helps employees navigate and utilize services available through UCSF, the University of California system, and community-based organizations. Its goal is to improve access to care, reduce barriers to services, and enhance the employee experience. The unit oversees several programs and initiatives, including the Faculty & Staff Assistance Program (FSAP), the Coping and Resiliency Program (COPE), Health Care Facilitator services, and employee wellness initiatives.
Responsibilities
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
35% Yes Provides strategic and operational leadership for FSAP, COPE, Health Care Facilitator, and wellness programs, overseeing subordinate managers and ensuring alignment with organizational HR priorities and employee experience goals.
25% Yes Develops and implements an integrated, enterprise-wide strategy for mental health, healthcare access, and employee wellness, aligning programs with broader HR and workforce objectives.
15% Yes Leads organization-wide communications and engagement strategies to increase awareness, reduce stigma, and drive utilization of employee support programs.
10% Yes Provides leadership and consultation to managers and partners closely with Employee Relations to address complex employee issues and strengthen manager capability in supporting workforce wellbeing.
10% Yes Oversees vendor relationships, including FSAP and Lyra, ensuring effective service delivery, contract management, and alignment with organizational goals and compliance requirements.
5% Yes Leverages data, metrics, and insights to evaluate program effectiveness, inform decision-making, and drive continuous improvement across employee wellness and support services.
100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
Qualifications
Required Qualifications:
- Bachelor's degree in related area and / or equivalent experience / training.
- 6 – 8 years of progressively responsible leadership experience in employee wellbeing, mental health, healthcare navigation, employee assistance, or related workforce support functions
- Knowledge of employee wellness, mental health access, and health care/health insurance related resources and health system models.
- Experience managing clinical and non-clinical programs.
- Vendor management experience.
- Strong analytical and strategic capabilities.
- Excellent communication and leadership skills.
- Ability to manage highly sensitive and confidential information.
- Ability to work in a complex environment.
- Master's degree in Public Health, Healthcare Administration, Social Work, Counseling, Psychology, Business Administration, Human Services, or related field.
- Experience working in healthcare systems.
ABOUT US
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html