What are the responsibilities and job description for the BLANK AST 2 position at UCSF Health?
Job Description
Please note: this position is 32 hours per week in Oakland; may include all shifts (days, nights, weekends, holidays).
The Family House Associate plays a vital role in ensuring an exceptional experience for patient families by fostering comfort, safety, and satisfaction during their stay at the Family House. This position is dedicated to creating a welcoming, supportive “home away from home” environment for families navigating challenging circumstances. Under the guidance of the Medical Social Services Director, Family House Manager and Supervisor, the Family House Associate contributes to the smooth and efficient operation of the facility while prioritizing the needs and well-being of families. This role requires flexibility in scheduling, with work hours that include weekdays, weekends, holidays, and nights, to ensure families always receive consistent care and support.
Responsibilities
DUTIES & ESSENTIAL JOB FUNCTIONS
QUALIFICATIONS
ABOUT US
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Please note: this position is 32 hours per week in Oakland; may include all shifts (days, nights, weekends, holidays).
The Family House Associate plays a vital role in ensuring an exceptional experience for patient families by fostering comfort, safety, and satisfaction during their stay at the Family House. This position is dedicated to creating a welcoming, supportive “home away from home” environment for families navigating challenging circumstances. Under the guidance of the Medical Social Services Director, Family House Manager and Supervisor, the Family House Associate contributes to the smooth and efficient operation of the facility while prioritizing the needs and well-being of families. This role requires flexibility in scheduling, with work hours that include weekdays, weekends, holidays, and nights, to ensure families always receive consistent care and support.
Responsibilities
DUTIES & ESSENTIAL JOB FUNCTIONS
- Serve as the first point of contact for families and visitors, ensuring a welcoming and compassionate environment while answering phones and handling fee transactions with care and professionalism.
- Assist families during their arrival and departure, coordinating with interpreters as needed to ensure clear communication and a seamless experience.
- Offer personalized tours of the Family House, highlighting amenities and resources to help families feel comfortable and familiar with their surroundings.
- Work closely with the Supervisor and hospital social workers to address family concerns, ensuring that their needs are met with empathy and efficiency.
- Support families by prepping, setting up, and cleaning up meals, fostering a sense of nourishment and community during their stay.
- Oversee assigned inventory spaces, ensuring supplies are well stocked, organized, and readily available for families and staff.
- Receive, record, and organize incoming donations, ensuring they are distributed appropriately to benefit families and meet their needs.
- Create a warm and welcoming space by setting up bedrooms for incoming families, paying attention to cleanliness and comfort.
- Assist in prepping rooms for fumigation when necessary, maintaining safety and cleanliness standards.
- Accurately input and maintain records to ensure seamless operations and effective communication between staff and families.
- Regularly replenish supplies in shared spaces to create a clean, functional, and supportive environment for families.
- Adapt to the dynamic needs of the Family House by taking on tasks that enhance the experience and satisfaction of patient families.
- Encourage guests to complete satisfaction surveys at the end of their stay to help improve their experience and the services provided.
- Provide guests with easy access to QR codes for giving opportunities and donation wish lists upon request, ensuring they can contribute and engage in a convenient and meaningful way.
- Utilize the electronic medical record system, Apex, with confidentiality to access patient family contact information, ensuring seamless communication.
QUALIFICATIONS
- High School, GED or Equivalent.
- One or more years of customer service experience with excellent customer service skills.
- Proficient in Microsoft Word and Excel.
- Strong interpersonal skills.Strong written and verbal communication skills.
- Excellent telephone etiquette.
- Strong problem-solving skills and the ability to function independently using ingenuity and creativity.
- Ability to determine when/how to escalate issues to higher levels of authority.
- Experience and ability to work harmoniously with an ethnically and socioeconomically diverse community.
- Ability to interact with all levels of Medical Staff and public.
- Ability to work in a fast-paced environment.
- Ability to promote a positive & welcoming atmosphere in the facility.
- Ability to follow written & verbal instructions.
- Ability to work well independently.
- Ability to handle multiple tasks and prioritize work effectively.
- Good organizational skills and attention to detail.
- Experience working in a hospitality, healthcare, or customer service environment, particularly with families or patients.
- Fluency in second language (Spanish, Arabic, Chinese and/or Tagalog) is helpful but not required.
ABOUT US
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html