Therapy Practice Office Manager

Looking to make a difference in an innovative and dynamic non-profit agency? UCP of Central Florida unlocks the potential of thousands of children each year at our campuses, pediatric therapy clinics and parent support programs.

Job Specifications –

The Therapy Practice Office Manager is responsible for managing the non-clinical day to day operations and in partnership with the SDO, the financial performance of the campus medical therapy practice.

• Highly organized. Good follow through and ability to multi-task/prioritize.
• Excellent computer skills.
• Knowledge of HIPAA and confidentiality practices/policies.
• Knowledge of various funding/billing sources for therapy services.
• Sense of urgency and timeliness.
• Prefer experience working with children and families with disabilities.
• Compassionate with excellent communication and customer service skills.
• Bilingual (English/Spanish) preferred.

Job Responsibilities:

• Manage the day to day activities of the therapy practice to successfully meet budgeted goals.
• Serve as first point of contact for all potential therapy students/patients – following up within 72 hours:
  • Ensure completion and submission of all information/paperwork required for the therapy program (new referrals, medical info, etc).
  • Accurately input and scan all billing, medical and other client information into EMR.
• Manage and schedule appointments to optimize client satisfaction and facility efficiency ensuring all children receive authorized services; prepare superbills daily for therapists
• Maximize revenue by ensuring all treatments have required authorization, plan of care, prescription, etc.
• Manage and schedule initial therapy evaluations and on-going scheduling of therapy treatments for the clinic.
• Complete and/or provide required statistics and data for reports.
• Manage the Plan of Care process (sending, receiving, tracking, follow-up).
• Collect and post payments.  Follow-up with outstanding payments to ensure accounts are in good standing.
• Assist in the hiring/on-boarding of new therapists and provide on-going support.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Performs other duties as assigned.

What UCP Offers

Our mission at UCP is to empower children with and without disabilities to achieve their potential by providing individualized support, education and therapy services in an inclusive environment. When you join UCP of Central Florida you partner with a team that is making a positive impact on the futures of our children. For over 70 years, we have been dedicated to enriching the lives of children of all abilities across Central Florida as 8 campuses: Downtown Orlando, East Orlando (near UCF), Kissimmee, Pine Hills, Lake Mary, and Winter Garden.

UCP of Central Florida offers a competitive benefit package available to all employees! Some perks to being a UCP Team Member include: health insurance (free option after the first year), dental insurance options, free life insurance, paid time off, discounted on-site childcare, 403B/Retirement match, short & long term disability, and support in continuing your education.

Education and Training:

• Knowledge of medical reimbursement process.
• Associate degree in a related field or Medical Billing Certification strongly preferred
• Knowledge and experience in working with an EMR.

Minimum Experience:

• 2-3 years experience in an administrative or related role of a medical office, health care operations, or therapy practice
• 1 year of supervisory experience strongly preferred

Salary : $40,000 - $50,000