IT Support Specialist- PART TIME

Description

UCP of Central Arizona is seeking a friendly, tech-savvy Part-Time IT Support Specialist to join our mission-driven healthcare non-profit team. If you enjoy helping people, solving problems, and making technology easy for others, this role is a great match.

In this in-office position, you’ll support staff across our organization by troubleshooting hardware/software issues, managing IT tickets, maintaining devices, and assisting with Microsoft 365, networking, and system setup for new hires. You’ll be a key part of a collaborative IT team focused on exceptional service and smooth daily operations.

Schedule & Work Environment:

• Up to 29 hours per week
• North Phoenix – Main Administration Offices
• Ability to travel to our Downtown East Phoenix locations when needed for support
• Offices open Monday–Friday
• Flexible part-time set schedule within business hours

The IT Support Specialist is responsible for the maintenance of technical procedures and hardware/software asset management.

This position is responsible for supporting the vision of UCP of Central Arizona. In addition to daily technical operations, a successful candidate will have solid communication, teamwork, and technical skills.

Essential Responsibilities:

• Oversees the end-user support function though UCP’s ticketing system and by way of professional and timely communication with end-`users.
• Assist with UCP’s IT asset control system and ensure all assets are properly tracked.
• Assists with Microsoft Windows server, Microsoft Exchange, Spam Filter, Microsoft SQL, Office 365, Microsoft 365 as well as other Internet- and cloud-based system maintenance, and troubleshooting.
• Assists with Microsoft Windows 11, Microsoft Office, and all pc-related software and hardware required by the various UCP departments.
• Work with UCP staff to resolve technical issues and ensure business needs are met.
• Trains non-technical staff in using technologies effectively and provide ongoing support.
• Work with departments on disaster recovery/business continuity planning, and ensure that backup, recovery and security procedures are set up and performed.
• Ensures the creation and maintenance of users, email and voice accounts.
• Support UCP staff located onsite and remote to resolve technical issues, perform upgrades and ensure business needs are met on a daily basis by monitoring IT tickets.
• Work with departments on system setup including mobile device deployment for new hires.
• Ability to produce detailed technical procedures and documentation.
• Ability to prioritize multiple projects at any given time and update stakeholders.
• Performs other related duties as assigned.

Qualifications

Minimum: 

• Requires an associate's degree and/or equivalent work experience in highly technical and demanding environments.
• Over 2 years of experience in an IT department.
• Excellent customer service and communication skills.
• General knowledge of Microsoft Office 365 on premise and cloud services, Windows operating systems, networking, TCP/IP and VoIP, wireless networking, security, telecommunications, and MDM.
• Solid troubleshooting and analytical skills. Ability to apply those skills to solve IT technical challenges.
• Must have a valid Arizona driver’s license and clean driving history.

Preferred: 

• Certifications: CompTIA A , Microsoft Credentials
• System integration and data analysis

The candidate should also possess the following traits:

• Enjoy working with others in a diverse team atmosphere.
• Have a “customer-centric” focus and attitude.
• Ability to communicate and provide technical support non-technical stakeholders.
• Ability to research, learn and share new technology with stakeholders.
• Solid integrity and confidentiality.

Salary : $24 - $27