Bilingual HCBS PROGRAM COORDINATOR (45961)

The HCBS Coordinator supports the Program Manager in coordinating Home and Community-Based Services (HCBS) operations, ensuring quality care delivery to members and effective support of Direct Care Workers (DCWs). This role manages an assigned caseload, oversees day-to-day workforce operations for DCW staff, and coordinates member services, including scheduling, onboarding, compliance, and documentation. The HCBS Coordinator serves as a liaison between families, staff and external partners to ensure continuity of care, service quality, and operational efficiency.

Essential Functions

DCW Operations & Systems Oversight

• Supervise and support Direct Care Workers (DCWs). Oversee day-to-day workforce operations, including DCW activity, performance, and accountability 
• Coordinate and attend onboarding of DCWs in partnership with HR, including Meet and Greets
• In conjunction with program leadership participate in communication of terminating DCW’s and offboarding requirements 
• In conjunction with Adult Program Support Specialist, ensure staff are trained and compliant with DDD, agency, and departmental requirements (e.g., Article 9, PROUD, CPR/FA, DCW Fundamentals) 
• Manage DCW scheduling to ensure full coverage and prevent gaps in service delivery 
• Provide direct coverage as needed to maintain continuity of care 
• Monitor and ensure accuracy of payroll and timesheet reporting, including required documentation and approvals 
• Maintain tracking and reporting of DCW active/inactive status and workforce data 
• Support billing processes and authorization tracking to ensure accurate and timely service delivery 
• Serve as Spoke Choice system administrator, ensuring system accuracy, compliance, and staff support 
• Ensure accurate account of authorization hours and billing requirements
• Ensure compliance with EVV requirements and proper system documentation 
• Support payroll processing by ensuring timesheets and related documentation are complete and submitted within timelines 
• Support and report employee relations matters, leave request, work injury, etc. in coordination with program leadership and HR 
• Maintain compliance with contractual, legal, and regulatory requirements 
• Submit facility, vehicle, and IT maintenance requests as needed 
• Maintain reliable attendance and dependability 

Member & Family Care Coordination

• Ensure services align with UCP’s mission, vision, and values 
• Serve as liaison between members, families, DCWs, and external partners to ensure continuity of care through relationship management
• Manage an assigned caseload, ensuring services are delivered in alignment with member needs and support plans 
• Oversee member intake processes and ensure completion of intake and outtake documentation 
• Prepare for and participate in PCSP/ISP meetings, including development of outcomes and teaching strategies 
• Maintain ownership of PCSP processes, ensuring timely coordination, documentation accuracy, and submission to DDD and families 
• Coordinate with DDD support coordinators and families regarding service planning and scheduling 
• Monitor implementation and documentation of member outcomes in alignment with service plans 
• Conduct QA monitoring in accordance with DDD requirements, including ATC monitoring, staff supervision, and home visits 
• In conjunction with Support Specialist, ensure member files (electronic and hard copy) are accurate, complete, and compliant with agency and regulatory standards 
• Monitor medication administration and documentation to ensure compliance with legal and medical requirements 
• Ensure accurate and timely recordkeeping across all program documentation and reporting systems 
• Respond immediately to health and safety concerns; document and report incidents in accordance with policy and timelines 
• Report suspected abuse or neglect in accordance with UCP policy, DDD requirements, and state law 
• Communicate professionally with all stakeholders, including members, families, staff, and external partners 
• Participate in strategic planning and process improvement initiatives 
• Actively engage in program activities and support member participation and outcomes
• As requested, may serve as a back-up for the HCBS program leadership and Direct Care Workers.
• Perform other related duties as assigned.

Minimum

• High School diploma or GED equivalent and/or Associates degree in a Social Service or related field with working with individuals who are developmentally or physically disabled. 
• Must have 1 – 2 years of verifiable supervisory experience
• Must have at least one year of verifiable experience working in the DDD community or more than one year as a direct care worker providing services to individuals who are developmentally or physically disabled.
• Current knowledge in Arizona DDD regulations and procedures is mandatory. 
• Must be able to function independently have time management skills with the ability to work a flexible schedule which may include nights and weekends.
• The ability to work effectively with members, providers, office staff, agencies and a diverse population. 
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must model UCP’s values.

Key Competencies: 

• Demonstrate professionalism internally and externally
• High level of customer service and clear and concise communication
• Information management and reporting
• Demonstrate proficient level of system administration
• Solid organizing and planning 
• Attention to detail,
• Data entry accuracy
• Reliable attendance and consistent accountability 
• Relationship building and management

Key Requirements: 

• Must meet agency licensure requirements for AZ level 1 fingerprinting and direct care professional requirement
• Must be proficient  using Outlook applications, Microsoft Word, Excel, Power point, and Outlook, including virtual meeting platforms
• Must maintain clean driving record and auto insurance and have daily access to vehicle
• Must be proficient in program systems and UCP time reporting software

PHYSICAL REQUIREMENTS 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to sit, stand, walk and manipulate (lift, carry, move) medium to heavy weights. Must be able to bend, kneel, squat, walk and run. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read , adequate hearing to perform job duties in person and over the phone.

TRAINING REQUIREMENTS 

In accordance with UCP guidelines, it is necessary for employees to complete a series of trainings to meet the criteria for this position. The training department will provide a specific departmental guide for these requirements including additional updates. 

WORK ENVIRONMENT 

The work environment is classified as hybrid, with in office and work from home when approved by supervisor. May be required to attend community or vendor activities outside of office hours on some occasions. Exposure to changing weather conditions and moderate noise levels.