UA Resident Services Coordinator

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600 H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Position Summary

In conjunction with management of University Apartments, the incumbent will coordinate apartment allocations with Housing Assignments Office preparation and completion of move-in/out processes and paperwork, track tenant information, monitor occupancy, move-in and move-out dates to ascertain compliance with University requirements and contract agreement provisions. Work at the University Apartments Resident Services office reception/functions and monitor quality of service, making sure that customer service standards are met and contact with the public is reflective of operating policy. In conjunction with management, train new staff. Monitor the workflow of the Resident Services Office daily so that priority assignments are completed in a timely manner. Maintain Keywatcher and keycard inventories and issuances in accordance with University policy. Walk the complexes and report safety/security concerns to facilities and management. Mediate individual, tenant-tenant and tenant-landlord disputes by holding formal mediation meetings and regularly interpreting/enforcing UCLA policy as it applies in individual circumstances or work with Residential Life for those issues that are referred to their office for mediation, etc. Complete other duties, as assigned.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
  
  

Qualifications

• 2-3 years demonstrative administrative assistant experience (Required) And
• Working knowledge of Landlord-Tenant Law and an understanding of eviction procedures as they relate to campus policies and procedures. Ability to make oral, group, or one-to-one presentations for the purpose of providing information explaining policies and procedures and answering questions. - Can be trained (Preferred)
• Typing skills to prepare business correspondence and reports with speed and accuracy. Keyboard by touch. Intermediate level skills in operating Personal Computer or workstation including working knowledge of Microsoft Office applications: Outlook, Excel, Word, Access, Internet Explorer, and various database programs. Skill in reading documents written in standard English (e.g., All administrative policy manuals and rental agreements). Skill in writing grammatically correct routine business correspondence. (Required)
• Skill in operating a 10-key calculation by touch. Skill in establishing alpha/numerical files. (Required)
• Ability to mediate tenant conflicts and provide recommended alternative solutions to management for consideration. Skill in interacting diplomatically with the public in a high volume continuous public contact setting and the ability to determine what type of information is needed by residents and applicants and to transmit information in terms they can understand Ability to maintain equanimity in the face of resistance, indifference, or hostility. Understanding of broadly recognized assumptions and theories about what types of organizational and personal behaviors and responses constitute quality customer service. Knowledge necessary to communicate University Apartments policies to tenants and applicants, consistent with management and administrative directives; ability to identify customer needs and expectations and respond within administrative guidelines. (Required)
• Skills in interacting with persons of various social, economic, and educational background to convey information for various purposes and in different contextual settings. Skill in working as part of a team, collaborating with colleagues. Ability to establish and maintain cooperative working relationships with persons of various social, cultural, economic, and educational backgrounds. (Required)
• Skill in performing with frequent distractions. Skill in completing heavy workload within established time frames. Skill in analyzing information, problems, situations, practices, or procedures: define the problem or objective - identify relevant concerns or factors - identify patterns, tendencies and relationships - formulate logical and objective conclusions (Required)
• Skill in prioritizing assignments to complete work in a timely manner when there are: - changes in assignments - changes in workload - competing requirements - heavy workload Skill in working independently and identifying potentially more effective methods of work operations. (Required)
• Working knowledge of accounting forms, policies and procedures, and ability to process forms required to accomplish various accounting transactions; mathematical skills sufficient to compute and summarize figures and check accuracy of invoices, ledger Working knowledge of accounting principles and the ability to apply them to accounts payable and the budget process. - Can be trained (Preferred)
• Knowledge of standard business letters, campus memos, and campus forms in order to prepare such materials with speed and accuracy. - Can be trained (Preferred)
• Must have and maintain a valid California Driver's License in order to drive a University vehicle. (Required)
  
  

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree (Preferred)
  
  

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".
• 20% University Apartments to other off/on-campus locations
  
  

Schedule

Hours vary based on operational needs

Union/Policy Covered

CX-Clerical & Allied Services

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40113807