Web Operations Manager

UCLA Health is seeking to hire a full-time Web Operations Manager to lead a centralized team of web professionals responsible for maintaining and enhancing our enterprise digital presence, including UCLA Health and David Geffen School of Medicine (DGSOM) websites.

In this role, you will manage day-to-day web operations and provide strategic oversight and mentorship to a group of web professionals, while working alongside colleagues to ensure quality, accessibility, and consistency on our digital platforms. You will work to build relationships with organizational leaders and stakeholders to align digital strategies with UCLA’s mission, as well as oversee work queue prioritization and standard operating processes. You’ll collaborate closely with departmental leaders to implement improvements to enhance user experience and site performance across the enterprise.

Qualifications:

• Bachelor's degree in computer science, IT, Marketing, or related field (highly preferred)
• Minimum 5 years of strong knowledge of digital communications, including web design, platforms, and strategic planning
• Minimum 2 years of skilled personnel management, including staff supervision and development
• Healthcare delivery experience
• Experience in market research, competitive benchmarking, and digital audience analysis
• Proven ability to lead and manage teams in complex, matrixed organization
• Ability to stay up to date on trends and innovations in digital content and communications
• Excellent verbal and written communication skills at all organizational levels
• Ability to develop and present complex ideas in a clear and concise manner
• Strong organizational skills with the ability to manage competing priorities and meet deadlines
• Ability to resolve conflicts and balance stakeholder needs effectively

Salary Range: $95,400 - $208,300/annually