Administrative Assistant III - Neurology Clinic

In this position, you will provide administrative and patient care support in the Neurology clinic. Job duties include, but are not limited to:

• Using the EMR (Care Connect) to manage and create scheduling templates for the different Neurology program specialties. Responsible for all patient scheduling.
• Ensure all patients have proper medical insurance contracted with UCLA Neurological Services.
• Verify and update patient information in Care Connect.
• Case-manage complex patient processes that involve extensive research into insurance issues, coordinating logistics for outside UCLA testing, consults and procedures.
• Acts as the patient care advocate by responding to patient needs and working to resolve patient and family concerns.
• Work with Lead LVN on any clinical requests such as: medication refills; prior authorization for medications; orders for ST / PT / OT; home health care, etc.
• Provide general administrative support including typing, filing, answering phones, taking messages, sending fax transmissions and other tasks as needed.
• Respond to all patient and physician emails in a timely manner.
• Compose medical necessity letters to patients' insurance companies; discharge from jury duty; special accommodations for school or work, and other letters as requested by physicians.
• Responsible for organizing and maintaining functional filing systems; both electronic and hard copy files.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage to Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows.

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs.