What are the responsibilities and job description for the Senior Desktop Support Technician (flex-hybrid) position at UCLA Health Careers?
Under the general supervision of the Desktop Support Manager or Senior Desktop Support Manager, this role provides Tier 2 day‑to‑day endpoint support for departments supported by DGIT. The Desktop Support Technician II is responsible for resolving incidents and service requests related to endpoint technologies while ensuring adherence to established IT standards, security requirements, and operational procedures.
Key Responsibilities:
- Provide Tier 2 support for endpoint technologies, including desktops, laptops, printers, peripherals, mobile devices, operating systems, general software, and specialty applications.
- Maintain and support standardized hardware, software images, deployment processes, post‑deployment configurations, and asset management for DGIT‑supported departments.
- Ensure all endpoints comply with security standards, safeguards, and organizational policies.
- Follow and apply established policies, standards, standard operating procedures, and how‑to documentation consistently.
- Communicate effectively with clients and colleagues through clear, professional verbal and written communication.
- Appropriately troubleshoot, resolve, document, and escalate issues in accordance with DGIT escalation procedures.
- Collaborate with team members and external partners to support stable and reliable endpoint operations.
This is a flex-hybrid role which will require you to be onsite at least 60% of the time or as required by operational need, and within 4 hours of being asked to be on-site; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $78,738.48 - $126,637.2. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint.
Salary : $78,738 - $126,637