Administrative Assistant - Pfleger Liver Institute

Under the general supervision of the Supervisor/Manager, this role provides comprehensive front-office support to ensure an efficient, welcoming, and well-coordinated patient experience. Responsibilities include greeting and registering patients, verifying insurance requirements, scheduling appointments, and supporting accurate billing and documentation processes.

Key Responsibilities

• Serve as the first point of contact for patients, providing professional and courteous reception services.

• Pre-register all new patients and verify insurance information, including assessing the need for pre-certification.

• Enter patient encounters in the Care Connect system and update demographic and insurance details as needed.

• Prepare billing forms and medical record documentation prior to patient visits.

• Communicate effectively with back-office staff to address issues, special circumstances, or patient needs.

• Collect, review, and submit charge documents daily to ensure accurate and complete billing.

• Process receipts for cash and charge card payments and submit deposits to the finance office.

• Schedule patient appointments in the Care Connect system for assigned physicians and clinics.

• Manage patient check-out, including obtaining authorizations for follow-up diagnostic studies and scheduling appointments across departments.

• Provide timely, courteous, and professional telephone support.

• Assist in collecting and organizing census and operational data.

• Coordinate all outpatient clinic visits for physicians utilizing the multidisciplinary center.

• Perform additional duties as assigned by the Supervisor or Manager.