Public Safety Coordinator

Job Description

Be a part of a world-class academic health-care system at UChicago Medicine as a Public Safety Coordinator in the Security Department.

The Public Safety Coordinator (PSC) provides unarmed uniformed safety, security and customer centered services to all patients, visitors, and staff of the Medical Center.

Primary responsibilities include; greeting visitors and managing the issuance/collection of visitor badges at main entry points, validating visitor identification, providing directions and assistance, conducting foot patrols of buildings and grounds to deter crime, prevent loss and promote a safe environment, assisting Public Safety Officers (PSO) in response to security related incidents and emergencies, documenting incidents and events, performing special security detail, and maintaining compliance with security policies and procedures.

Essential Job Functions

• Greet & Verify:
• Greet incoming patients and visitors to the medical center and verify reason for visit.
• Validate proper identification of incoming patients, visitors and staff.
• Provide accurate directions to patients and visitors to insure they reach their destination within the medical center.
• Security Credentialing:
• Enter visitor information into the visitor management system and issue visitor badges to individuals that have been properly validated.
• Prohibit access to individuals that have been restricted due to security related events or patient request.
• Collect and scan out visitor badges when visitors are exiting the medical center to maintain an accurate visitation log/count.
• Patrol:
• Conduct foot patrols in assigned areas, double tap required tour access points and report identified safety and security related risk/issues.
• Verify areas are properly locked and secured when performing patrols.
• Security Response Requests:
• Provide immediate response to unplanned life safety or security related emergencies and drills/exercises.
• Respond to service calls in a timely manner
• Provide security escort services when requested.
• Assist PSO’s by provided information needed to complete accurate and detailed reports for security related incidents.
• Assist with investigations of all criminal and/or suspicious occurrences in the medical center.
• Attend court or other legal proceedings to provide details of specific incidents as required.
• Perform other duties assigned
• Communicate written and orally
• Exercise absolute discretion regarding confidential matters
• Follow written and/or verbal instructions
• Handle sensitive matters with tact and discretion
• Handle stressful situations
• Maintain a high level of alertness
• Perform multiple tasks simultaneously
• React effectively, quickly, calmly, and rationally during conflicts and emergencies
• Work with frequent interruptions
• Work with people from diverse cultures and backgrounds
  

Required Qualifications

• High school diploma or GED required.
• A Permanent Employee Registration Card (PERC), as defined in the Private Detective, Private Alarm, Private Security, Fingerprint Vendor and Locksmith Act, issued by the Illinois Department of Financial and Professional Regulation within 90 days of employment
  
  

Preferred Qualifications

• Associate or Bachelor’s degree in Criminal Justice or related field
• Experience in security or law enforcement
• 1-2 years of job related experience in public safety and/or security role(s)
• Strong Customer Service background
  
  

Licensures/Certificates

• Valid Driver’s License preferred
• Illinois Permanent Employee Registration Card (PERC) required within 90 days of employment
  
  

Position Details

• Job Type/FTE: Full-Time (1.00) ; 8-hour shifts
• Shift: Nights - Hyde Park location
• Unit/Department: Security Department
• CBA Code: Non-Union