Patient Solution Specialist

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT's best choice for patient-centered healthcare!

We are currently seeking a Patient Solution Specialist to provide courteous and professional customer service to all callers, clients, patients, and visitors. This role handles incoming calls, conducts initial client intakes, and provides essential information about UCFS Healthcare services. The right candidate will utilize personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. Overall, the Patient Solution Specialist will directly contribute to improved health outcomes and reduced health disparities by increasing access to care. 

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time, 40 hours/week

Outline of Duties and Responsibilities:

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.
• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• High School Diploma (or equivalent) 
• 2 years of experience working in a call center OR healthcare environment  

Minimum Certificates, Licenses, Registration

• N/A

Minimum Skills and Abilities

• Experience with EHR systems - EPIC preferred
• Familiarity with software programs such as Microsoft Office Suite, especially in Outlook, Teams, and Excel
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment or individually as needed
• Strong organizational and time management skills.

UCFS offers a comprehensive benefits package including:

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year along with 8 federal holidays
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility
• National Health Services Corp. Loan Repayment 
• Additional UCFS Healthcare Employee Perks 

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.

Salary : $21 - $22