What are the responsibilities and job description for the Technology Adoption Specialist position at UCF?
Facilities and Business Operations:
The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.
Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities
The Opportunity:
The UCF IT department within Facilities and Business Operations is seeking to hire three (3) Technology Adoption Specialists. This role is responsible for helping the UCF community—students, faculty, and staff—get the most out of the university’s technology resources. The position provides hands-on support, consultation, and training for a wide range of enterprise systems and software. The goal is to empower users with practical knowledge and skills to use these tools effectively, including emerging technologies like Artificial Intelligence (AI), to enhance teaching, research, and administrative work. This role focuses on building digital fluency, creating engaging learning experiences, and driving adoption of enterprise technologies to improve processes across campus.
Classification Title: IT Client Support Specialist IV
Responsibilities:
Provide one-on-one help in a “Genius Bar”-style setting—both in-person and online—to assist users with UCF-supported software and systems.
Develop expertise in tools like Microsoft 365 (Teams, OneDrive/SharePoint, Outlook, Power BI, Copilot), Adobe Acrobat/Creative Cloud, VPN, and other enterprise systems. Offer guidance on setup, troubleshooting, and best practices.
Promote the ethical and effective use of new technologies, including Generative AI, through consultations and outreach.
Document common issues and solutions and contribute tips and resources to a shared knowledge base.
Research and test new features to provide timely, relevant support as systems evolve.
Deliver live webinars, in-person workshops, and on-demand tutorials to help users build digital skills.
Develop quick-start guides, tip sheets, videos, and curated learning paths tailored to UCF needs.
Organize and promote themed sessions like “Tech Tip Tuesdays” or “Data 101 with Power BI” to encourage adoption.
Work with departments to design training that meets specific operational needs and supports major system rollouts.
Partner with IT teams to align training and communication with new tool deployments.
Ensure all training materials and sessions are inclusive and accessible.
Track engagement and adoption metrics to continuously improve training strategies.
Assist with additional projects that support technology adoption across campus.
Minimum Qualifications:
Bachelor’s degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Bachelor’s or Associate's degree in Information Technology, Communications, Educational Technology, or a related field.
3 years of experience providing technical support, training, or instructional design in a fast-paced environment.
Demonstrated expertise with a broad range of enterprise software, including Microsoft 365, Adobe Acrobat Pro, Creative Cloud applications, and productivity/automation tools such as Power BI, Power Automate, and Power Platform.
Familiarity with Copilot for M365 and solid understanding of AI tools and concepts (e.g., Copilot or other large language models), with the ability to teach responsible and ethical use.
Exceptional presentation, written, and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
Excellent customer service orientation with well-developed interpersonal skills, including patience, empathy, and professionalism.
Experience developing instructional materials, including job aids, instructional videos, and knowledge base content, as well as facilitating live and virtual training sessions.
Knowledge of accessibility standards, including WCAG/Section 508, and familiarity with Universal Design for Learning (UDL) principles.
Relevant certifications, such as Microsoft 365 Fundamentals/Associate, Adobe Certified Professional, or ITIL Foundation.
Experience in higher education environments, particularly in supporting faculty, staff, and students.
Demonstrated understanding of Organizational Change Management (OCM) principles.
Experience with video production and editing software used for creating online tutorials and training modules.
Special Instructions to the Applicants:
Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.
The anticipated salary range for this position is $56,030 to $81,243. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.
Classification Title: IT Client Support Specialist IV
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
Office of Instructional ResourcesWork Schedule
Monday - Friday 8:00 AM - 5:00 PMType of Appointment
RegularExpected Salary
$56,030.00 to NegotiableJob Posting End Date
12-18-2025-12-00-AMAs a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.
For general application or posting questions, please email talent@ucf.edu.
Salary : $56,030 - $81,243