Research Administration Systems Analyst II

The Opportunity:

The Application Systems Analyst II is responsible for supporting research information systems as part of the Graduate and Research IT (GRIT) team in the Office of Research. Primary responsibilities include supporting the university’s cloud-based electronic research administration system, the Huron Research Suite (HRS). The analyst serves as a liaison between various stakeholders, including business users, management, IT teams, and the vendor, to ensure effective communication and collaboration.

In this position, you will provide systems administration and support by managing help desk tickets submitted by end-users reporting system issues and/or submitting enhancement requests. You will also be responsible for supporting system upgrades. The analyst should have excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with differing priorities. This position will also collaborate with GRIT’s Reporting and Analytics team to create and manage reports for business stakeholders (Please note this is not a data analyst position).

Classification Title: Application Systems Analyst II

Responsibilities:

• Provide systems administration and support by being the Subject Matter Expert (SME) for the HRS module(s) supported. This includes providing technical support and troubleshooting assistance to end-users, reporting system issues to the software vendor, and resolving inquiries promptly.

• Manage system upgrades in alignment with vendor recommendations. Responsibilities include system and business process analysis, systems testing, creating and updating end-user documentation, and creating and facilitating systems training for end-users. The testing phase of upgrades is the most time-consuming for this role. This includes creating test scripts for various levels of testing (unit testing, regression testing, user acceptance testing) based on vendor release notes and performing thorough testing to ensure system functionality works as expected.

• Collaborate with stakeholders to analyze and evaluate business processes to understand their requirements and identify opportunities for process improvements. As the system SME, the analyst helps stakeholders understand how the software can support their business needs. Ensure proposed changes or modifications do not conflict with other modules or established processes across the units.

• Gather and analyze functional requirements by collaborating with business users and stakeholders to understand their needs, objectives, and challenges. Conduct meetings to elicit and document business requirements. Create functional design specifications and user stories for approved system changes.

• Create and maintain end-user documentation including user guides, FAQs, and instructional videos. Develop new training materials and facilitate (on-site and remote) training for end-users as needed.

• Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Minimum of 2 years of experience providing technical support to non-technical end-users, with a focus on issue resolution.

• Proficiency in managing software upgrades, including the development of test scripts for unit testing, regression testing, and user acceptance testing (UAT).

• Familiarity with business process modeling techniques (e.g. visualizing workflows, identifying inefficiencies, improving processes) and system design methodologies (e.g., requirements gathering).

• Experience in higher education and/or research administration supporting an ERA (such as Huron Research Suite) or ERP (Workday) or CRM (SalesForce).

• Previous customer service experience, with a focus on technical support.

• Strong critical thinking skills and the ability to independently solve complex problems with minimal supervision.

• Excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with differing priorities.

Special Instructions to the Applicants:

The anticipated salary range for this position is $76,000 - $82,000. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicants must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Applicants must reside within driving distance of the main campus in Orlando.

Occasional evening and weekend work may be necessary for specific system events which are planned and communicated in advance.

If you are selected as the final candidate for an employment opportunity here at UCF, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Application Systems Analyst II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.