Join UCC Environmental, a leader in sustainable technology solutions:

Are you looking for a rewarding career in a progressive and well-run company? Do you have a passion for customer relationships and environmental innovation? If so, you might be the perfect fit for UCC Environmental, a company that offers Utility specific sustainable technology solutions to clients across the globe. UCC Environmental has a strong presence in North America and is expanding its sales channels in EMEA and Asia-Pacific regions. You will have the opportunity to work with a diverse and talented team and contribute to the company's growth and success. Read on to find out more about the role and how to apply.

The focus of the position is to provide administrative services to the District Office, satisfy customer service needs with respect to spare and repair parts for systems in the office’s territory, and perform other functions necessary to the efficient operation of the office.    

Primary Duties and Responsibilities:

• Assist all customers in territory, both by verbal and written communication, with regard to but not limited to spare and repair parts, in the following areas: 
  • handling customer service inquiries, including expediting and follow-up, tracking orders and handling requests for returns and credit;
  • advising customers of current part numbers or part numbers changes, making recommendations, identifying part numbers and forwarding updated drawings when required.
• Prepare spare parts price quotations and provide lead times;
  • coordinate, update and transmit blanket quotations;
  • process customer orders;
  • collaborate with internal stakeholders accordingly (Parts Application Specialists, Product Management, Supply Chain)
• Maintain and administer customer portal use.
• Investigate disputed accounts, as well as past due invoices.
• Obtain all available competitive information.
• Provide administrative service for the District Sales Manager and District Sales Engineer including correspondence, reports, operation of office equipment, maintenance of office supplies and travel arrangements.
• Organize and file office correspondence, records, prints, parts orders and quotations, engineering data.
• Conduct special projects and all other duties as assigned.

Education and Experience:

• Associate Degree or equivalent experience.
• 5 years of administrative experience in a technical office preferred.

Characteristics and Skills:

• Ability to work with minimal supervision
• Communicate accurately and professionally internally and externally
• Coordinate multiple projects demands at the same time
• Demonstrate basic understanding of UCC parts and their application
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to act with integrity, professionalism, and confidentiality
• Proficient with Microsoft Office Suite required
• Knowledge of AX/Dynamics preferred

Essential Physical Abilities:

• Ability to sit or stand at a desk using a computer 80% of the time.

Core Values and Beliefs

Must be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture.

• People – we trust and invest in our people, unlocking their full potential and they always come first
• Teamwork – we respect others and create a collaborative working environment of inclusion and inspiration
• Integrity – we are truthful and respectful to customers, employees, community and suppliers
• Customer Satisfaction – we keep existing customers by delivering exceptional customer service
• Innovative –we encourage resourceful problem solving in the face of adversity

Compensation and Benefits

Base Pay Range:  $55,000 to $72,000 annual pay based on skills and experience

Other Compensation: Overtime Eligibility for 1 ½ times per hour for all hours worked over 40 hours in a week.

Benefits:             

• Insurance:  Medical, Dental, Life, Disability, Employee Assistance Programs and Voluntary Options such as Vision, HSA, FSA (Medical, Dental, Vision and Dependent Care), Accident, Identity Theft, Legal coverage
• Retirement:  401(k) with up to 4% company match, Pre-Tax and Roth Options, and discretionary Annual Profit-Sharing contribution
• Time Off:  10 days of Vacation, Vacation Purchase Plan up to 10 days purchased per year, 5 days of Sick and 10 Holidays, Parental Leave, FMLA
• Miscellaneous: Student Debt Assistance, Tuition Reimbursement, Certification and License Reimbursement, Personalized Professional Development Plans and Career Path Options.

How to Apply:

If interested in this position, please apply online via our website at https://uccenvironmental.com/careers/ and select Explore Current Openings to apply for this position online.

UCC Environmental is an Equal Opportunity Employer: Disability/Veteran. If you have difficulty applying for this job online, by e-mail, or need accommodations, please call us at 847-473-5900 and ask for Human Resources.

Salary : $55,000 - $72,000