Patient Solution Lead

Make your mark for patients.

We’re here because we want to build the future and transform patients’ lives for the better.

At UCB, our people are our experiences and achievements, our passion and drive. That’s why we’re looking for talented individuals with diverse backgrounds and experiences - not just the best and brightest, but those who care about making a meaningful difference in the lives of patients. We promote an environment of diversity, openness, and respect where people can make valuable contributions.

An exciting journey lies ahead. Will you join us in pushing the boundaries of what’s possible?

We are looking for rare talent motivated to make a difference for patients living with serious diseases.  Are you interested in helping bring new innovation to market? 

We are looking for a talented individual to fill the position of: Global Patient Solution Manager to be based either in our HQ in Brussels; Belgium or in Boston area, US. The Global Patient Solution Manager will support defining, designing, and delivering solutions to support Zilucoplan and Rozimab patients in their disease & treatment management​.

You like to work in an environment where you can:

• Define a differentiated global patient solutions strategy, roadmap and Go-To-Market together with development and deployment teams​ (Global, Regions, Countries)
• Design a framework and roadmap of solutions across the Zilucoplan and Rozimab patient journeys or provide market input in development of global solution​
• Deliver global solutions that maximize Zilucoplan and Rozimab value, differentiation, and patient experience through integration with launch readiness team​

You will contribute by:

• Contributing to the Zilucoplan and Rozimab Patient Solution framework & strategy
• Supporting key workstreams of the Patient Solution Team, such as
  • Value Story definition: Defining & delivering the Zilucoplan and Rozimab Patient Experience Value story – to maximizing the UCB in MG franchise story
  • Training plan design & coordination: Defining training plans to ensure flawless onboarding and appropriate utilization
  • Services roadmap for execution: Defining the roadmap, designing the Zilucoplan and Rozimab home care support programs for localization
• Support the development of the Patient Support Brand platform (positioning, messaging, creatives)
• Leverage key insights to establish deep understanding of the lived experience of people living with MG and their care management journey
• Collaborate with multiple functions to establish UCB (Zilucoplan and Rozimab) leadership in championing the patient voice.  Partner with Medical & Patient advocacy to co-design solutions with patients & HCPs
• Work in close collaboration with Regions and Country champions to ensure early buy-in of global strategy
• Be an active member of the commercial team, elevating the Patient Solution voice
• Uses healthcare landscape knowledge to contribute to strategic planning

• Proactively seeks synergies and implements collaborative working opportunities that accelerate the achievement of strategic goals
• Communicates the vision and sense of purpose and ensures priorities are understood and acted upon
• Can motivate and influence a wide range of colleagues including team members and project colleagues
• Actively seeks and integrates diverse thoughts and perspectives in order to develop robust plans and solutions
• Showing agility and resilience in times of change and growth
• Learns from both successes and failures, regards all experiences as opportunities to learn and improve; is intentional and disciplined about reflection
• Actively reaches out for and acts on feedback to improve personal and team performance

Interested? For this position you’ll need the following education, experience and skills:

• Minimum 5 years of experience in the healthcare industry with at least 3 years in Patient Solutions jobs
• Bachelor or master’s in science or related university degree; with additional degree in Business
• Good understanding of the Patient Solutions landscape and trends
• Good at analyzing, making connections and seeing opportunities
• Quick learner, curious and comfortable with ambiguity
• Collaborative and balanced with a bias for fast decision making
• Proactive, entrepreneurial, resilient, hands-on, can-do attitude
• Ability to collaborate cross-functionally, geographically, and across a matrix organization
• Excellent command of written and spoken English with the ability to communicate, build, and deliver storylines / comfort presenting concepts to various levels within the organization
• Maintains full commitment to compliance and integrity.  Impeccable ethics and commitment
• Travel up to 30%

Transversal Competencies Across Roles at UCB in Rare Disease:

• Patient Journey Understanding & Experience: Holistic thinking with patient access as end goal. Develop an asset considering not only the approval but also how the first patient can get access to the drug as well as how can they continue to have a seamless patient experience during the entire product lifecycle, until the last patient access. This requires understanding and consideration of different perspectives as well as influencing up, down and laterally to reach the best outcome for the last patient.
• Rare Disease Ecosystem Partnering & Shaping: Demonstrates a deep understanding and awareness of the local ecosystem which shapes the patient experience. Possess the ability to partner internally and externally to find patients, connect them to the right resources, removing barriers and enabling faster, more effective treatment for patients living with rare diseases.
• Medical, Scientific & Therapeutic Area Expertise: Acquiring scientific and medical knowledge around rare disease to ensure being scientifically sound, as well as ability to acquire and/or deepen knowledge about new therapeutic areas and indications. Understand operational impact and apply new expertise in context.

Why you should apply

At UCB, we strive to attract passionate and outstanding talents who thrive on change and are ready to bring real value to patients. Working for us you’ll discover a place where you can grow and express your full potential. We place an emphasis on innovation, collaboration and impact. Through meaningful recognition and a motivating work atmosphere, we aim to provide an optimal experience by caring about and valuing our employees – just as we do for the patients we serve.

If you believe you are the perfect match to join us on our pioneering adventure, then we invite you to apply and tell us more about your profile and motivation.

About UCB in Rare Diseases

We’re driven by patient value, not patient numbers.

People with rare diseases often feel forgotten, unheard or misunderstood. The challenges they face can be magnified by isolation, and they may wonder if anyone else cares about what they need. They worry their disease affects too few people for anybody to care.

The greatest needs can’t always be measured in numbers. At UCB, we don’t just see patients or population sizes, we see people in need. Through decades of serving the neurology and immunology communities, we have improved lives with impactful medicines and by enhancing the social and emotional well-being of patients. As a continuation of our heritage, and a progression of our science, we are expanding our efforts to developing treatments for rare neurological and immunologic diseases where current options offer little hope. We believe our scientific strength in these fields can create genuine value for the patient communities we serve.

Curious to know more? Please visit our website www.ucb.com.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

About us.

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 7,600 people in all four corners of the globe, inspired by patients and driven by science.

At UCB, everything we do start with a simple question: “How will this create value for people living with severe disease?”. We are on a journey to become the patient-preferred biopharma leader by delivering medicines and solutions that improve lives. We want to ensure the creation of patient value, now and into the future, while contributing to a society where a population of 8 billion people and more should be able to live a good life within limited resources of one planet. 

Curious to know more? Please visit our website www.ucb.com.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.