Mental Health Response Coordinator

Position Type: Mental Health Response Coordinator 

Department: Behavioral Health Services - Mental Health Response

Reports to: Mental Health Response Lead

Position Objective and Summary:

The Mental Health Response Coordinator (MHRC) is a key support role to the MHRL, ensuring that the infrastructure and logistics of UCAN’s mental health response to firearm violence are in place, effective, and community-driven. This role involves facilitating Network operations, training coordination, material development, community outreach, and systematized follow-up care. When not in active crisis response, the MHRC builds readiness through education, partnership coordination, and mental health literacy promotion.

Essential Functions and Responsibilities:

Planning & Network Coordination

• Assist in drafting and refining the Local Response Plan in partnership with the MHRL.
• Coordinate Mental Health Response Network meetings, communications, and logistics.
• Maintain and track PFA and SPR training records for all Network members.
• Help implement wellness strategies for Network and frontline workers.

Community Engagement & Education

• Establish a visible presence at community events to foster trust and preparedness.
• Develop and distribute mental health education materials tailored to specific populations and incidents.
• Lead coordination of Mental Health First Aid and trauma education sessions.

Family Assistance Center (FAC) Support

• Support logistical planning for FAC setup, staffing, and operations.
• Assist with signage, location promotion, and community engagement at FACs.
• Track and document community traffic and needs at the FAC.

Follow-Up & Resource Coordination

• Help track referrals and follow-ups using centralized databases.
• Support psychoeducation and resource dissemination within 72 hours of contact.
• Collaborate with providers to monitor participant access to ongoing care.

Education/ Job Experience/Certifications:

• Bachelor’s degree in social work, psychology, public health, or a related field preferred.
• 1 years of experience in behavioral health, social services, community outreach, or education.
• Bilingual (Spanish or Arabic) preferred.
• Ability to work some evenings and weekends.
• Deep community knowledge of North and South Lawndale preferred.

Special Knowledge and Qualifications:

• Strong organizational and administrative skills.
• Compassionate and professional interpersonal approach.
• Clear and responsive communication.
• Cultural humility and trauma awareness.
• Ability to manage multiple projects simultaneously.
• Event planning and coordination experience a plus.