Rehab Support Coordinator - 140175

Under general supervision, the Rehab Support Coordinator provides both administrative and clinical support for Physical Therapy, Occupational Therapy, and Speech Therapy programs. This hybrid role combines responsibilities of a Rehabilitation Aide with those of a Front Desk/Call Center Patient Access Representative to ensure coordinated patient care, efficient operations, and exceptional service delivery. We seek a dependable, patient centered teammate who excels at accurate scheduling/registration, adapts quickly to evolving workflows (including contactless check in), and collaborates effectively across clinical and administrative teams.

This position serves as the entry and check in liaison for the rehabilitation department, welcoming patients and assisting them through contactless check in procedures. This position supports patients in navigating digital tools, verifies appointment readiness, and ensures a smooth and efficient arrival experience. The role requires a welcoming demeanor, strong customer service orientation, and the ability to assist patients of varying technology comfort levels.Major areas of responsibility include patient scheduling, registration, insurance verification, referral and authorization management, work queue completion, clinical support tasks, and patient communication across multiple platforms. The incumbent must be adaptable and open to innovative administrative workflow changes, contributing to process improvement initiatives supporting modernization and patient access optimization.

The position interacts with diverse adult and geriatric patient populations, with occasional pediatric and adolescent patients. The incumbent participates in performance improvement initiatives, staff meetings, in service training, and departmental development activities. Demonstrates alignment with UC San Diego Health's core values.

ESSENTIAL FUNCTIONS

Patient Access, Check In & Customer Service

• Serves as the front end liaison for patient arrival, facilitating contactless check in and ensuring visit readiness.
• Provides high quality customer service by responding to patient inquiries and appointment requests.
• Completes accurate registration, demographic verification, insurance eligibility, authorizations, referrals, and financial documentation in accordance with UCSD Health standards.
• Processes and prioritizes therapy referrals based on clinical information and departmental workflows.
• Utilizes EPIC (Cadence and related modules) to input, update, and communicate patient information and medical messages.
• Maintains a welcoming environment and assists patients with technology or workflow changes.

Rehabilitation Aide Support

• Assists PT, OT, and SLP staff with selected patient care activities under direct supervision.
• Supports patient ambulation and safe movement within the clinic.
• Prepares, cleans, and maintains treatment areas, equipment, and supplies.
• Assists with return to work and return to sport program support and provides clerical assistance as needed.
• Ensures clinical spaces and materials remain organized and operationally ready.

Department & Program Support

• Participates in training, in services, workflow innovation, and performance improvement initiatives.
• Demonstrates adaptability to evolving administrative and clinical processes.
• Represents the department professionally to patients, families, staff, and external partners.
• Performs other related duties as assigned

• Three (3) years of related experience to include call center, front desk, patient access or high-volume customer service environment where prioritizing, multitasking and customer satisfaction is at the forefront.
• Demonstrated problem solving skills.
• Ability to multitask across multiple systems and work effectively in high volume environments.
• Excellent written and verbal communication skills.
• Skills, knowledge, and abilities necessary to perform both administrative and clinical support duties.
• Professionalism, accountability, reliability, and commitment to service excellence.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.