Manager, Interpreter Services - 138370

Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health's Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism.

Key responsibilities include:

• Daily supervision of medical interpreters and department coordinators
• Reviews department process and creates and implements plans to address improvement opportunities
• Tracks program metrics and provides regular program updates to leadership
• Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise
• Mentors, trains and coaches direct reports
• Monitors quality of performance and service offered by contracted vendors
• Performs medical interpretation and translation

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.

• Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI).

• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.

• 2 - 5 years of supervisory experience.

• Experience working with EPIC.

• Certification in Lean Six Sigma.

• Experience in public speaking.

• High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook.

• Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment.

• Bilingual English/Spanish.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace