Clinical Operations Supervisor - ACTRI - 139965

The Altman Clinical and Translational Research Institute (ACTRI) is an NIH-funded Clinical and Translational Science Award (CTSA) institution that provides the infrastructure to support high-quality and innovative translational research. ACTRI's vision is to translate scientificdiscoveries into improved health by delivering education, training, and infrastructure for clinical research in the San Diego area and beyond.

The ACTRI Center for Clinical Research (CCR) provides state-of-the-art clinical research facilities and operational support for investigators conducting human subjects research. The CCR includes multiple outpatient clinical research units and specialized clinics that support a widerange of studies, offering services such as participant visits, specimen collection and processing, and protocol-driven clinical procedures in a controlled, research-focused environment.

The CCR Clinic Clinical Operations Supervisor provides administrative and operational oversight of the ACTRI clinical research operations and laboratory services. The incumbent supervises operations and laboratory support staff and ensures efficient day-to-day functioning support of clinical trials and translational research activities at UC San Diego.

The role applies professional administrative concepts to implement established policies and procedures, ensure compliance with regulatory and institutional requirements, and support high-quality operations. The Clinical Operations Supervisor resolves issues of moderate scope and collaborates with leadership, clinical, and study teams to ensure effective service delivery.

This role ensures compliance with research protocols, regulatory standards (e.g., IRB, FDA, HIPAA, GCP), and safety guidelines while managing staff, maintaining equipment, and ensuring the integrity and accuracy of laboratory processes and data.

Supervises clinic operations staff involved in routine functions. Oversight of administrative areas such as registration, new patient coordination, scheduling, medical records storage and maintenance, facilities, insurance authorizations, and clinical support staff such as medical assistants.

• Seven years of related experience, education/training, OR a Bachelor's degree in Operations, Biology, Chemistry, Clinical Laboratory Science, or related area plus three years of related experience/training.

• Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.

• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.

• Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.

• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.

• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.

• Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.

• Knowledge of business software and specialized applications and data management systems used in clinic / center operations.

• Ability to exercise sound judgment, discretion, and maintain strict confidentiality in handling sensitive information.

• Demonstrated ability to foster collaboration, build partnerships, and communicate effectively across diverse stakeholders

• Proven adaptability and responsiveness to new and changing situations in dynamic academic or research environments.

• Master's degree in related area and/or equivalent experience/training.

• Four to six or more years of laboratory experience, preferably in a clinical research setting.

• Certification (e.g., MLS/MT, ASCP).

• Strong knowledge of clinical research regulations (GCP, FDA, IRB requirements).

• Experience with laboratory information systems (LIS/LIMS).

• Familiar with change management strategies.

• Familiar with process improvement methodologies.

• Understanding of leadership theories and approaches (e.g., transformational, servant leadership).

• Employment is subject to a criminal background check and pre-employment physical.

• Must be willing and able to travel.

• Occasional evenings and weekends may be required.