What are the responsibilities and job description for the Call Center Specialist - LJ Pain Treatment Center - 140802 position at UC San Diego?
UCSD Layoff from Career Appointment: Apply by 8-17-2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.
Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties (to include, but not limited to): answering high volume of calls, scheduling appointments, registration, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required.
The incumbent will need to work and go between Hillcrest and La Jolla campuses.
This position is for an 80% FTE opening.
- Three (3) years previous related experience in a large complex healthcare setting.
- Demonstrated knowledge of third party payors including federal, state, and private health plans.
- Must have Call Center experience.
- Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
- Demonstrated computer skills and be able to work between multiple systems during calls.
- Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
- Excellent communication skills with the ability to communicate clearly both verbally and in writing.
- Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
- Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
- Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
- EPIC, ORSOS, PCIS, and IDX experience.
- Experience working in a pain clinic.
- Must be able to work various hours and locations based on business needs.
- Floats to other sites to provide coverage as needed.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $60,865 - $75,669 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $29.15 - $36.24
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Salary : $60,865 - $75,669