Clinical Applications Supervisor 2 - Client Services - FT - Day

Who We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Your Role on the Team Position Summary: Incumbent consults with departments to determine their computing needs related to HAIS services specific to Perioperative and Biomedical Device Integration, including coordination, planning and scheduling of work assignments and training. Coordinates all projects with department heads and project leads. Provides assistance on a variety of computing issues to faculty, staff, and students on an individual and/or group level. Responsible for developing and implementing policies and procedures to support services. Participates in the evaluation, development and documentation of hardware and software standards for the Medical Center. Responsible to effectively supervise a group of HAIS unit employees. What It Takes to be Successful Required Qualifications: Working knowledge of wireless network configurations and limitations related to a clinical environment Working knowledge of Thin client and other terminal related technologies Working knowledge of Biomedical Device Integration software Understanding of DNS, DHCP, WINS Thorough understanding of Microsoft Active Directory Strong supervisory skills Strong interpersonal communication skills to effectively interface with internal and/or external customers Prior experience supporting and configuring bio medical device interfacing to documentation systems Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must demonstrate customer service skills appropriate to the job Must be willing to participate in 24 hour on-call rotations as a system duty officer Minimum two years experience with Clinical Informatics and Biomedical Device Integration Knowledge of system architecture and file structures for development, maintenance and enhancement tasks for system maintained Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Knowledge of TCP/IP protocols General understanding of scripting languages Extensive knowledge of PC hardware & software requirements. Extensive experience with Windows XP/Vista/7 Excellent written and verbal communication skills in English Demonstrated experience working as a project manager / lead Bachelor's degree in Computer Science or relevant field, or equivalent combination of education and experience Ability to work flexible hours, including nights and weekends Ability to supervise staff and vendors Ability to self initiate and effectively problem solve issues Ability to maintain a work pace appropriate to the workload Ability to establish and maintain effective working relationships across the Health System Ability to apply logical troubleshooting and analysis techniques for the purpose of problem resolution Preferred Qualifications: Working knowledge of Health System infrastructure Programming experience in Visual Basic Prior experience supporting end users in the Perioperative / Anesthesia / Clinical environments MCSE Certification Knowledge of University and medical center organizations, policies, procedures and forms Demonstrated supervisory experience in an IS department Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Employment Misconduct* Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement: The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m. Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization