Access Project Manager (Technical Project Management Professional 4)

Under the direction of the Engagement Manager, the Access Project Manager for the Patient Contact Center (PCC) is responsible for facilitating organizational readiness and driving adoption/integration of technical innovation and strategic initiatives within Ambulatory Operations and the Patient Contact Center (PCC). This position will manage the project management needs for small to large technical and operational projects including definition, design, communication, and implementation of projects; manage all aspects of the project life cycle; and ensure that activities are carried out in accordance with established enterprise decisions, schedules, and resources; coordinate interdepartmental functions while aligning with UCDH policies, procedures, budget, and timeline. The Project Manager will meet with the project team, PCC leadership, and Ambulatory Leadership on a regular basis to review project status and strategy. The incumbent will develop, communicate, and execute high value strategic initiatives, and advance and mature digital/telehealth modalities within the ambulatory care setting.

Key responsibilities of this position include advanced technical and operational project management, effective communication skills; comprehensive business and systems analysis; research and development including recommendations for prioritization of projects based on complexity and impact with on-going management of technology and ambulatory initiatives. Involves managing customer-facing and internal department technical and operational projects having a defined beginning and end. Manages the project’s framework processes and methodologies involving departmental or cross-functional teams. Plans, coordinates and monitors scope, requirements, schedules, resources, tasks, risks, staff and deliverables. Monitors the project from initiation through completion.

Apply By Date

09/07/2023 by 11:59pm; Interviews and recruiting process may occur at any time.

Minimum Qualifications

• Minimum of a bachelor’s degree in related area and/or equivalent experience or training required.
• Minimum of an associate of arts degree is required.
• PMP Certification or equivalent combination of education and project management training required.
• The successful candidate must be able to meet PMP certification qualifications within one year of hire.
• Advanced organization and project management skills.
• Experience leading medium to large-scale EHR/Healthcare IT projects.
• Demonstrated ability to integrate critical information across disciplines and understand how projects relate to other technology-related strategies and initiatives.
• Excellent interpersonal and communication skills. Ability to express ideas assertively yet respectfully, professionally, clearly, and concisely both orally and in writing.
• Ability to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from a variety of people.
• Strong organizational skills that provide planning, coordination, and direction to stakeholders, including medical and technology professionals, and executive-level management.
• Knowledge of computers and software tools, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages.
• Ability to independently initiate, design and lead complex projects of broad and diverse scope, size, impact, budget and project team size.
• Ability to function with a high degree of autonomy.
• Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment.
• Ability to assess ambulatory practice needs for information technology products and design services to meet those needs.
• Ability to direct and motivate others. Planning, problem-solving and critical thinking skills to anticipate, avert or resolve issues.
• Ability to identify potential obstacles and plan for contingencies to ensure project success.

Preferred Qualifications

• PMP Certification
• Bachelor’s Degree
• Experience leading large-scale IT projects.
• Experience in managing projects on the ambulatory/ outpatient setting within an EPIC system.
• Epic Cadence, Orders, or Ambulatory Core Certification.
• Extensive knowledge of technology-related initiatives and understanding of their impact.
• High degree of knowledge and recognized technical and operational expertise.
• Ability to independently initiate, design and lead complex projects of broad and diverse scope, size, impact, budget, and project team size.
• Analytical skills to effectively understand large amounts of complex technical, medical, administrative, and fiscal information, and ability to
• absorb such information to make timely and thoughtful decisions.
• Demonstrated ability to integrate critical information across disciplines and understand how projects relate to other access-related strategies and initiatives.

Department Description

The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have.

Position Information

Benefits

• High quality and low-cost medical plans to choose from to fit your family’s needs.
• UC pays for Dental and Vision insurance premiums for you and your family.
• Extensive Maternity and Paternity Leave Benefits
• 14 paid Holidays annually
• Vacation
• Sick Leave
• Paid time off
• Continuing Education (CE) allowance
• Annual Tuition Remission and Discounts for eligible positions
• Paid time off for Professional Development Training
• Access to free professional development courses and learning opportunities for personal and professional growth
• Wellness and on-site Employee Assistance Program including access to free mental health services.
• Supplemental insurance offered including additional life, disability, short/long term disability, pet insurance and legal coverage.
• Retirement benefit options including 401k employer match or Pension, 403B, 475B and Deferred Compensation options for eligible roles.
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff
• Learn more about our benefits and eligibility rules around our benefits here

Physical Demands and Work Environment

• Sitting - constantly, Speaking - occasionally, Standing

Special Requirements

• This position is a critical position and subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere