Administrative Supervisor 2 - Outreach/Referral Lab- FT Day Shift

Overview

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Responsibilities

Position Summary:

The incumbent is directly responsible for the day-to-day operations of the Client Services department and staff, administrative assistants and other office support personnel providing support to the Hospital Clinical Laboratory and Laboratory Outreach program encompassing internal and external physicians, clients and patients. This function influences the current business and future growth with direct impact to the Pathology Outreach program. Establishes and monitors client accounts, participates in sales and marketing, attends internal and external administrative meetings, oversees courier activities, and maintains pricing information. Independently plans training for new and current employees. Develops and analyzes tracking mechanisms for all business-related inventories, special client requirements and procedures. Provides support to the manager including, but not limited to: producing and maintaining complex product order forms, catalogs and publications, updating policies and procedures, generating correspondence, and conducting data analysis related to the stated referral business program goals and objectives. Responds to patient and client issues, troubleshoots and responds as appropriate. Evaluates and implements processes to maximize utilization of resources, and oversees quality services including quality assurance and performance improvement in all areas of responsibility.

Qualifications

Required Qualifications:

• Strong computer skills to include MS Office, Word, Excel, Access and Power Point
• Sound judgment to make good decisions often with limited input
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must have financial analysis experience and the skill to develop financial reports for business purposes
• Must demonstrate customer service skills appropriate to the job
• Familiarity/experience with process improvement methods
• Experience and math skills to effectively develop and/or monitor budgets
• Excellent written and verbal communication skills in English
• Excellent planning, organization and time management skills
• Effective analytical and problem solving skills
• Demonstrated ability to effectively supervise and motivate staff through prior lead or supervisory experience
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to assess work flow and create or document processes and procedures
  
  

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
  
  

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
  
  

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation
  
  

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.